Airbnb Welcome Message: Tips for Hosts

Your message flow should include several important messages to send to each guest, and the Airbnb welcome message is one of them. This approach will allow you to give your guests all the critical information they need in small, digestible chunks, exactly when they need it, without overwhelming them with too many details in a single message.

A welcome message is the final message in the pre-check-in communication with guests. You should send it on the morning of their arrival. It’s important to send it a few hours before check-in to ensure your guests receive the final information they need on time.

Airbnb Greeting Message to Guest: What to Include

Start your welcome message with a warm greeting to make your guest feel valued, and use the guest’s name to personalize it. You may also mention any special requests or preferences the guest has expressed in previous conversations. This way, you’ll show that you have paid attention to their needs.

Your Airbnb greeting message to guests should include a reminder of the check-in time and clear instructions (with a door code).

You can also add other essential details your guests should know when they arrive at your home. For example, you may choose to give them the WiFi password. And if there’s no turnover that day, you may offer your guests an early check-in.

There’s no need to repeat any other information you have covered in your previous messages, and that can be found in your welcome book. But don’t forget to mention that your guests can contact you if they have questions or need help. End your welcome message by wishing your guests a wonderful stay.

To help you better understand what to write about, here is a template for a welcome message that you can personalize.

Hello, {guest’s first name}!

I hope you are doing well and look forward to welcoming you.

Here are the details for your check-in:

The address of the property is {property address}

You are free to check in anytime today after {сheck-in time}.

The front door has a digital lock, and all you need to do is enter the access code {door code}.

Our WiFi network is { network name}, and the password is {WiFi password}.

Please don’t hesitate to contact me if you have any questions or need anything. I am happy to help. Here is my active phone number {phone number}

I hope that you will have an enjoyable stay at {listing name}

Best regards,

{Host’s name}

Remember that many travelers choose to stay in an Airbnb rental because they want to connect with a local and have a unique experience. So it’s important to make your welcome message engaging, informative, and personalized.

Spending your precious time writing a personalized welcome message for each guest before every new check-in (as well as many other messages you must send with every booking) can be challenging. But you can streamline your hosting responsibilities with Hospitable, build an automated message flow, and communicate with your guests at clearly defined moments throughout their journey.