Airbnb Check-in Instructions: Tips on How to Delight Your Guests

You can use AI tools available in your Inbox when you message your guests manually to provide answers to tricky questions.

Use Improve with AI to correct what you have written, fixing grammar and awkward phrasing, and polish your message for clarity and tone. Use Suggest with AI to generate a draft response to the last guest message based on the booking details, past replies, and any information you’ve uploaded to the Knowledge Hub to educate the AI about your property.

You can review and edit the AI-generated message before sending it to your guest. Train the system to generate responses for you, and once confident, enable Auto Reply to let the AI automatically reply to guest inquiries when you sleep or even 24/7.

Airbnb Check-in Message with Detailed Instructions

To help provide a smooth experience, you can still send guests a personalized Airbnb check-in message with detailed instructions or important information about the space before they arrive.

This message will help you briefly notify your guests that you are ready for their arrival. It’s also a great way to encourage travelers to let you know of any possible issues at the beginning of their stay. Then you’ll be able to address any problems you might not be aware of and increase your chances of receiving a 5-star review.

Airbnb Check-in Instructions Sample

If you are a new Airbnb host, you may not know which details to include in your check-in instructions. You can get a better idea of what information to communicate by looking at a good Airbnb check-in instructions sample.

Although each host and property manager has a different approach, here are some details you should definitely include in your check-in instructions message:

• Check-in time;

• Directions to the property;

• Parking instructions;

• Steps that guests need to take to gain access to your property;

• WiFi details (network name and password);

• Your contact information (email and a direct phone number that your guests can text).

Setting Airbnb Check-in Instructions Template

Creating a new message with check-in instructions for each guest can be time-consuming. But you can avoid repeating the same instructions over and over by creating a message template. You can customize your Airbnb check-in instructions template and send it to every guest who books with you.

Here is an example that you can use as a starting point for creating yours. Just adjust it as necessary.

Hi %guest_first_name%,

Thank you for booking your stay with us. You are probably getting excited about your trip, and we’re looking forward to hosting you. Please remember that check-in is at %check_in_hour%. Feel free to arrive any time after then.

Here are some basic details you’ll need for checking in:

Property name: %listing_name%

Address: %listing_full_address%

Smartlock code: %smartlock_code%

Wi-Fi network: %wifi_name% Wi-Fi pass: %wifi_password%

Please check out this link to access the check-in guide. Read the instructions and let us know if you have any problems. We’ll do our best to help.

Thanks,

%host_first_name%

Wondering what those percentage signs are for? These are shortcodes we use at Hospitable to automate communication with guests. It’s instrumental when you manage multiple listings and work with several channels. You can completely automate your self-check-in process.

With our tool, you’ll be able to send messages at preset times and keep your guests informed at every stage of their booking, sharing important details and reminders. Hospitable integrates with many popular smart lock systems and can automatically generate unique access codes and share them with your guests through the messaging flow. Moreover, Hospitable will help you automate most of your other routine tasks and set your short-term rental business on autopilot.