Protect your properties without extra work
Automated security deposits are available for Direct bookings and are rolling out across Airbnb and Booking.com.
Works across platforms
Direct bookings
Fully embedded in the Guest Portal experience.
Beta support for OTA bookings is expanding
Stay tuned to our community and town halls for updates.
Extra protection included
Deposit collection typically triggers free guest ID verification
Use deposits as a first line of defense, paired with up to $5M in included damage coverage for Direct Premium
No extra percentage fees taken by Hospitable on deposit amounts (unlike other PMSs)
Know your coverage and stay in control
Security deposits are separate from your insurance, but they work hand-in-hand.
Common questions
What are security deposits in Hospitable?
Security deposits allow hosts to collect a refundable deposit from guests before their stay to cover potential damages or rule violations. Hospitable automates the process so deposits can be collected, held, and released through the platform.
How does Hospitable collect security deposits from guests?
When a booking is confirmed, guests receive a secure link through the Guest Portal where they can pay the required security deposit before check-in. This process is automated and integrated with the reservation workflow.
Are security deposits required for direct bookings only?
Security deposits are primarily used for direct bookings made through a Hospitable website, but they can also be requested for reservations from other channels when guest contact details are available.
When are security deposits released back to guests?
If no issues are reported after checkout, security deposits are automatically released to the guest after the host-defined hold period.
What happens if damage occurs during a stay?
If damage occurs, the host can submit a claim against the security deposit through the platform. The deposit can then be partially or fully retained depending on the claim and supporting evidence.
Why should vacation rental hosts use security deposits?
Security deposits help protect hosts from unexpected damages while encouraging responsible guest behavior. Automating the process also ensures deposits are handled consistently without manual follow-up.