Your brand. Your payments. Our protection.

Hospitable handles payments, disputes, and protection

With Hospitable Payments, we act as your merchant of record, collecting payments, absorbing chargeback risk, verifying guests, and providing $5M damage protection on every Direct Premium booking. Available for Direct Premium bookings and Upsells in US, UK, and AUS.

Your brand. Your payments. Our protection.

Hospitable handles payments, disputes, and protection

Send access codes, relax.

Hospitable handles payments, disputes, and protection

white concrete building under blue sky during daytime

Booking confirmed

Chargebacks and payment disputes can kill your booking revenue. When Hospitable serves as your payment processor, we collect earnings, absorb fraudulent chargebacks, and handle disputes, so you just focus on your guest experience!

Explore Hospitable Payments

Chargeback protection

When a guest files a chargeback, we manage the dispute and absorb the cost if faudulent. You never lose money to payment disputes, the financial risk sits with us.

Zero-cost refund processing

Refunds are processed through our system at no cost to you. We reverse the payment, update the guest, and handle all documentation automatically

PCI compliance included

We maintain PCI compliance and payment security. No merchant account setup, no payment credentials to manage, no security audits on your end.

Explore Hospitable Payments

Chargeback protection

When a guest files a chargeback, we manage the dispute and absorb the cost if faudulent. You never lose money to payment disputes, the financial risk sits with us.

Zero-cost refund processing

Refunds are processed through our system at no cost to you. We reverse the payment, update the guest, and handle all documentation automatically

PCI compliance included

We maintain PCI compliance and payment security. No merchant account setup, no payment credentials to manage, no security audits on your end.

Explore Hospitable Payments

Chargeback protection

When a guest files a chargeback, we manage the dispute and absorb the cost if faudulent. You never lose money to payment disputes, the financial risk sits with us.

Zero-cost refund processing

Refunds are processed through our system at no cost to you. We reverse the payment, update the guest, and handle all documentation automatically

PCI compliance included

We maintain PCI compliance and payment security. No merchant account setup, no payment credentials to manage, no security audits on your end.

Hello 👋 I’m Nikki from the Hospitable team

Learn more about how the Hospitable team can help you grow your business with less stress.

Book a demo

Hello 👋 I’m Nikki from the Hospitable team

Learn more about how the Hospitable team can help you grow your business with less stress.

Zero-cost refund processing

Most payment processors retain their fees when a booking is refunded. We don’t. If a guest cancels or shortens their stay, your fee adjusts automatically.

No refund processing fees deducted from your account

Automated guest notification and payment reversal

Full documentation retained for your records

Zero-cost refund processing

Most payment processors retain their fees when a booking is refunded. We don’t. If a guest cancels or shortens their stay, your fee adjusts automatically.

No refund processing fees deducted from your account

Automated guest notification and payment reversal

Full documentation retained for your records

Fraud and risk monitoring

We monitor payment patterns, verify payment methods, and flag suspicious activity before it becomes your problem

Automated payment method verification on every transaction

Pattern detection flags high-risk bookings before confirmation

Shared fraud intelligence across the entire platform

Fraud and risk monitoring

We monitor payment patterns, verify payment methods, and flag suspicious activity before it becomes your problem

Automated payment method verification on every transaction

Pattern detection flags high-risk bookings before confirmation

Shared fraud intelligence across the entire platform

Hospitable Payments for Direct Premium

Advanced guest screening

Identity verification, risk scoring, and fraud detection, so you can approve guests with confidence. No extra work for you, just peace of mind.

$5M damage protection

Peace of mind is built in. Every Direct Premium booking includes industry-leading damage protection.

Manual or instant booking

Choose how hands-on you want to be: manually review each request, or let our system screen and confirm guests in real time.

$5M damage protection (Direct Premium only)

Advanced guest screening (Direct Premium only)

Hospitable Payments for Direct Premium

Advanced guest screening

Identity verification, risk scoring, and fraud detection, so you can approve guests with confidence. No extra work for you, just peace of mind.

$5M damage protection

Peace of mind is built in. Every Direct Premium booking includes industry-leading damage protection.

Manual or instant booking

Choose how hands-on you want to be: manually review each request, or let our system screen and confirm guests in real time.

Common questions

What does "merchant of record" actually mean?

We become the seller of record for the transaction. We collect payment from the guest, process it, handle any disputes, and pay you out. You remain responsible for delivering the stay and remitting taxes where required.

Do I need my own Stripe account?

No. With Direct Premium, we handle all payment processing. You just receive payouts.

What happens if a guest files a chargeback?

We handle the entire dispute process and absorb the cost. You don't lose the money.

Is this available everywhere?

Direct Premium is currently available in the US, UK, and Australia.

What's the difference between Direct Basic and Direct Premium?

Direct Basic (1% fee) uses Stripe where you're the merchant. You handle chargebacks, taxes, screening, and damage protection yourself. Direct Premium (7% fee) includes full chargeback protection, guest verification, $5M damage coverage, and tax calculation.

Ready to let us handle the heavy lifting?

With Hospitable Payments, we handle the payment processing so you can focus on what matters most: your guests.

Start free trial

See how it works

Ready to let us handle the heavy lifting?

With Hospitable Payments, we handle the payment processing so you can focus on what matters most: your guests.

Start free trial

See how it works

Ready to let us handle the heavy lifting?

With Hospitable Payments, we handle the payment processing so you can focus on what matters most: your guests.

Start free trial