Airbnb Theft: 7 Ways to Prevent Your Guests from Stealing
Opening your house to strangers always comes with an element of risk, and although having a guest steal something from your rental is very rare, you should take measures to protect yourself and your valuables. In this blog post, we’ll discuss what you can do as a vacation rental owner.
Renting out a vacation rental property on Airbnb and other listing sites can be a lucrative business that brings significant profits. But like any other business, it has certain risks implied, including the possibility of Airbnb theft.
Opening your house to strangers always comes with an element of risk. Although having a guest steal something from your rental is very rare, you should take measures to protect yourself and your valuables.
In this blog post, we’ll discuss what you can do as a vacation rental owner.
You may also want to check out our article, where we talk about other common Airbnb risks hosts face and offer suggestions for preventing and overcoming them.
Airbnb Theft: What Can You Do to Prevent It?
If a guest has ever stolen items from your Airbnb property, you know how frustrating and upsetting it can be. Even if it’s not too big a loss, you must replace whatever has been stolen. And if Airbnb theft happens often, the cost of owning a vacation rental will gradually increase over time. So, what can you do to prevent your guests from stealing?
Screen your guests
As a host, you have to be wary of Airbnb scams and protect your rental from damage and guests who tend to take things that aren’t theirs. Although Airbnb runs background checks on guests, this process is far from perfect, so you must take additional steps to screen your guests before allowing them to stay at your property.
Although Instant Book on Airbnb is on by default, you can turn it off. Then you’ll have a chance to find out who you invite into your home. Do some online research to determine whether your guests are who they say they are.
Review guest profiles and read the reviews left by other hosts. Get in touch with potential guests via messages before you accept a booking, ask additional questions, and watch out for red flags.
You can take guest verification one step further thanks to our integration with Autohost, a leading AI guest screening tool. Request ad-hoc verification for bookings when your guts tell you something could go wrong, or for all your bookings to be on the safe side. We encourage you to run these checks for longer stays, as that’s when most scams happen.
Ensure your guests understand your policies
It’s smart to have a short-term rental agreement that minimizes your risks of dealing with problem guests. The rental agreement should include the guest’s responsibilities when staying in your home or apartment and the consequences of taking an item from the property.
When guests sign the contract, they’ll acknowledge what is expected of them. So, if they steal something, they are fully aware of the legal consequences.
The contract should also cover your house rules, where it’s important to clearly state what is allowed at your property, which items are intended for guests’ use, and specify areas that are out of bounds. By providing clear house rules, you can be prepared for any potential issues and minimize the risk of having a negative experience.
You may also schedule messages to remind your guests about your house rules before they arrive. You’ll never forget to do it if you use vacation rental software like Hospitable to help you automate guest communication at all customer journey stages.
With Hospitable, you can also take advantage of AI tools available in your Inbox. Use Suggest with AI to generate draft responses for tricky guest questions and Improve with AI to polish your own messages. Upload your guidebooks to teach the AI about your properties and help it generate more accurate responses. Train the AI to create draft responses, and once you feel confident, enable instant auto replies to guest messages, whether you're sleeping or working 24/7.
Make an inventory
Make a rental inventory checklist of all the items and pieces of furniture that you have at your property. A good idea is to add photos to this inventory. Then, after each stay, you or your cleaning team can do a run-through of the rental space and quickly identify any missing items.
You should include the most valuable items and even the most basic belongings, like cutlery and mugs, on your inventory list. If guests continuously take small items from your Airbnb rental, these expenses will add up and negatively affect the experience of other guests in the future.
Don’t store valuable items
Although some valuable items, such as a television and quality bedding, are necessary for guest comfort, you shouldn’t leave your family heirlooms or favorite mementos in your vacation rental property. Short-term rental insurance can help pay for the theft of high-value items, but it’s impossible to replace the sentimental value of your grandmother’s ornate vase.
Maintain good relationships with guests
Communicating with your guests before, during, and after their stay helps build trust, maintain good relationships, and may help prevent Airbnb theft. Guests are less likely to steal from the person they know and trust.
Focus on providing your guests with an enjoyable experience and ensuring they have everything for a comfortable stay. Always check in on your guests during their stay and ensure they are satisfied.
You’ll have more time to create a welcoming atmosphere for your guests if you automate your routine tasks using vacation rental management software like Hospitable.
Charge a security deposit
An Airbnb security deposit is a refundable amount of money that can help reduce the risk of theft and cover costs if it happens. Since Airbnb offers the AirCover for Hosts program that protects hosts against property damage and theft and covers losses up to $3 million, most hosts are not allowed to charge security deposits.
But hosts who manage their listings through property management software, which connects directly to the Airbnb system, can collect and manage security deposits off the Airbnb platform. Such API-connected hosts are required to clearly disclose the amount they charge in their Airbnb listing.
Hospitable has a built-in security deposit feature that helps hosts protect their Airbnb properties by automating the collection, management, and release of deposits. You can add a Hospitable automatic deposit to any of your properties, and it will be collected automatically 2 days before check-in.
Provide gifts
Sometimes travelers take something from a vacation rental home just because they want a souvenir of their holiday. You may avoid this if you fulfill that need by providing guests with a postcard, mug, or key ring about your local area to serve as a souvenir. You can also offer your guests a welcome basket and give them something they’re looking for.
Final Thought
You can take certain actions to minimize the risk of Airbnb theft and protect your STR property. Start with making an inventory, vetting your guests before you choose to let them stay at your property, and installing a home security system. These simple measures can help you avoid theft by guests of both small and big items.
You may also want to check out our article to learn about the red flags you shouldn’t ignore to avoid dealing with Airbnb squatters and prevent them from occupying your property.
