Airbnb Thank-You Message to Guest: Tips and Examples
Guests like to know they are appreciated, so it’s always a good idea to reach out and thank them for choosing your rental. We’ll give you some tips on writing a good Airbnb thank you message to guests and share some examples that you can use as templates for your messages.
The secret to building a successful Airbnb business is ensuring your guests have a memorable experience at every stage of the customer journey. Guests like to know they are appreciated, so it’s always a good idea to reach out to them and thank them for choosing your rental.
In this blog post, we’ll give you some tips on writing a good Airbnb thank you message to guests and share some examples that you can use as templates for your messages.
You may also want to check out our article with tips on what to include in your welcome message to share important information about your property and make your guests look forward to their stay.
Airbnb Thank-You Message to a Guest: Why Should You Send It?
Quick, consistent communication with guests is sure to make them feel welcome and happy during their stay. That means you should be responsive and timely in your communications with prospective guests before they make their bookings. You should also maintain good communication and be present for your guests after they book.
Guest messaging is one of the most time-consuming aspects of Airbnb hosting, but it’s essential to get it right to create the best guest experience. This way, you’ll increase your chances of winning excellent reviews that can help you improve your rating and receive an Airbnb Guest Favorite badge.
That’s why successful hosts take advantage of vacation rental management software like Hospitable. Our STR super app can help you automate guest communication with AI, putting it on autopilot and saving tons of time.
With Hospitable, you’ll also be able to use AI tools available in your Inbox to quickly draft and correct responses to tricky guest questions, upload your guidebooks to the Knowledge Hub to educate the AI about your STR property and help it craft more relevant messages, and even activate AI Auto-Replies to guest messages while you sleep or 24/7.
A thank-you message is vital to your automated message flow. It can help make a great first impression on your guests, show them that you care about their experience, and set the tone for a pleasant stay. After all, sending a thank-you message to a guest is about making them feel good about their choice.
Many people choose Airbnb instead of hotels because they want a more personalized guest experience. So, sending a thank-you message to each guest can help meet their expectations and add a personal touch to their stay.
Airbnb Thank-You Message to Guest: When to Send It and What to Include
You should always send a warm thank-you message to all Airbnb guests shortly after booking to confirm their reservation. It’s all about good manners, and guests always feel more confident about their travel plans when they know the host has acknowledged them.
Keep your Airbnb thank-you message to guests short and simple. People often book their trips weeks in advance, so you don’t need to share too much information at this point. Just thank them for choosing you and let them know you’ll send important details, like directions to your property and check-in instructions, as their arrival approaches.
You should also let your guests know they can reach out to you with any questions.
Here is an example thank-you message you can send to guests who booked your place.
Hi, {guest’s first name},
Thank you for staying at my place for your trip to {city name}.
I’m looking forward to welcoming you! Please let me know if I can do anything to make your stay more special.
I’ll be in touch with check-in instructions and other details closer to the check-in date. But if you have any questions or concerns, feel free to reach out anytime.
I am happy to do everything possible to make your stay comfortable, fun, and stress-free.
See you soon,
{host’s first name}
For many guests, this thank-you message will be their first interaction with you, so make sure to create a positive first impression. Help your guests feel confident choosing your listing and reassure them that they can contact you if needed.
Strong communication with guests will help you build a good reputation on Airbnb, get more bookings, and grow a successful business. And if you opt for short-term rental management software like Hospitable, you can automate repetitive hosting tasks and put your business on autopilot.
You should also send your guests a concise thank-you message the night before they leave to foster a sense of emotional connection. Thank them for staying at your place, remind them of the checkout time, and ask how their stay went to ensure your guests leave on a positive note.
Your message doesn’t need to be long to make an impact, but it’s essential to keep your tone warm, friendly, and human. So keep your thank-you message short and sweet, focus on gratitude, and invite your guests to come back again for their next trip.
Here is an example of an Airbnb thank-you message to guests that you can send before checkout.
Hi, {guest’s first name},
Thank you so much for choosing to stay at my apartment. I hope you had a great time in {city name} and enjoyed your stay.
I want to remind you that the check-out time is tomorrow at {check-out time}. Please lock all doors and close any open windows before you leave.
If you have any questions, feel free to reach out. Please let me know if there’s anything I can do better next time.
I am sad to see you go, but I hope you’ll choose to stay at my place again on your next holiday in {city name}.
Thanks again, and safe travels.
You may also want to check out our blog post, where we talk about writing an Airbnb checkout message to find out what to include and get a better idea of what this message may look like.
Implementing Airbnb Thank-You Message
Create good thank-you message templates (one to be sent to confirm a reservation and the other—before checkout). This will save you hours of typing the same message for each of your guests.
For efficiency, automate thank-you messages using a property management system like Hospitable that has official integration with Airbnb.
Go to the Guest Experience section in your Hospitable account and set messaging rules.
Personalize your message templates with the guest’s name and property details using shortcodes to make them feel more genuine.
Choose your triggers to send each thank-you message.
Final Thought
Remember: expressing gratitude is always a good idea, and saying “thank you” to your guests in messages can have a far-reaching impact on the Airbnb hosting experience. A well-crafted thank-you message can set you apart from other hosts. This small gesture will show your commitment to exceptional hospitality and help build positive relationships. Your guests will feel appreciated and more likely to leave positive reviews and recommend your property to their friends and family.
