When an owner wants to spend a few nights at their property, you shouldn’t have to hack together a manual reservation, shuffle tasks, or chase down a cleaning. Owner Stays makes it effortless to host your owners with the same polish you give paying guests, without breaking your operations.
Let your owner book a stay right from their portal or create one from your calendar. Tailor access and turnover, and keep your operations team in sync. Everything is clearly flagged as an Owner Stay, so it’s evident to you, your team, and your calendar, eliminating any guesswork or messy workarounds.
Because this is built for property managers, it handles the financial details, too. If an owner wants a post-stay clean, you can add a cleaning fee and have it deducted automatically from their next statement. Say goodbye to awkward invoices or out-of-pocket payments.
How’s it work?
Create a stay or let your owner book one
Open your single or multi-calendar, click the add booking button, and choose the owner’s stay option. From the owner’s portal, they can go to the calendar tab and click the add booking button. From there, you or the owner can confirm the dates and add guest details. It’s flagged as an Owner Stay from the start, so you won’t confuse it with guest bookings later.
Set flexible arrival, departure, and prep
Give owners special treatment without breaking your turnover rhythm. Set custom check-in and checkout times, and (when needed) block the night before or after to avoid same-day turnovers. You can also adjust prep time to fit their stay.
Customize access with smart-lock options
If your owner already has a key or doesn’t need a door code, simply disable smart-lock code communications for that stay. No extra messages, less confusion.
Schedule cleaning and handle the fee automatically
Choose whether to schedule a post-stay clean. If you do, set the cleaning fee and decide how to handle payment. Choose an offline method or automatically deduct it from the owner’s following statement or invoice. Either way, your cleaners get the task and your books stay clean.
See it clearly on your calendar
Owner Stays appear in a distinct purple color on your calendar, so your team can spot them at a glance and plan accordingly. Click on them to make any updates to the booking, just like you would on any other reservation.
Why use it?
- Fewer hacks, fewer headaches. Stop manipulating manual reservations and use a purpose-built flow designed for owners.
- Operational clarity. Customized check-ins and checkouts, optional night blocks, and adjustable prep time keep turnovers smooth for everyone involved.
- Professional access experience. Skip smart-lock codes when they’re not needed, eliminating unnecessary notifications.
- Automatic, tidy accounting. Add a cleaning and reflect the fee on the owner’s next statement so you don’t have to make out-of-pocket payments.
- Calendar visibility. Unique color code and “Owner Stay” labeling to prevent mix-ups for you and your team.
Wrap it all up with a workflow your owners will love and your team will use. Owner Stays gives managers a clean, professional way to host owners without disrupting day-to-day operations, from access to cleaning to accounting.
What Do You Think?
We would love to hear your thoughts about our updated Owner Stays. Is there something you’d like to see in the feature's coming iterations? Fill out the form below!
Stay tuned for more product updates!
