When you send a reply to a guest from your Hospitable Inbox, they’ll receive it on the same channel they messaged you from—no need for them to know that the Hospitable software is helping in the background.
Unified Inbox
List on multiple channels without breaking a sweat. One centralized inbox for all your booking channels, with AI-powered guest summaries and suggested replies built-in.
All of your messages across booking channels are in one place
Get more bookings by listing your property on multiple channels and managing all of your messages in one centralized inbox. Messages pulled directly from your direct booking, Vrbo, Booking.com, and Airbnb inboxes.
Never miss a question or booking request. We pull in all of the information you need, including valuable guest insights such as reviews, ratings, and location, so that you and our software have all of the information needed for prompt and friendly replies.
Reservation details and an AI-powered guest summary allow you to see your guests’ likes and dislikes at a glance based on their past reviews. With automated, AI-powered Guest Communication tools, you can save time messaging them.
Your replies appear to come from the platform on which guests engaged with you. They do not need to access a new app or communication channel.
If you, or a co-host, like to occasionally log in to the booking channel directly to send a reply, you can. Hospitable doesn’t take over your 3rd party inbox. You’ll see any messages to and from guests on a connected channel in your Hospitable Inbox instantly.
Yes! If another team member sends a manual message from their account, conversations in the Inbox will be automatically refreshed so you can see messages sent in real time. There is no need to worry about doubling up replies to guests.
