Review Management

The main challenge when publishing a bad review is timing. You want to wait to publish it, as it may encourage the guest to post a negative review in return. This is why we created a feature called Bad Review. The Bad Review feature is available for all reviews once they have been scheduled and before they are published. A review is scheduled by Airbnb sometime near the end of a guest’s stay or after they check out and closes 14 days later.

Marking a review as a ‘Bad review’ will reschedule it to 20 seconds before the review period is due to expire. You will still have to edit the message and star rating manually.

Our automated messaging tools allow you to respond quickly to guests, which they’ll love and rate you highly for. You can also ensure you get more positive reviews by encouraging guests to leave one after their stay.

The Review Request is one of the default templates we provide you upon onboarding. This is a scheduled messaging rule named as such because this is where you would ask your guests to leave you a review after they check out. All scheduled messaging rules that are timed before or after a check-out will have the option to send it if the guest has not left a review.

Keeping up with reviewing all of your guests personally can be a chore. And you can soon find yourself writing the same message over and over.

We can help you automate your reviews through Review Rules (for Airbnb guests only) while always letting you edit and review comments for your guests based on your experience with them.

You can create multiple active Review Rules, and we’ll publish them randomly so that you don’t sound repetitive.

And you can save time creating personalized reviews by having AI draft them for you at the click of a button. Use unlimited AI-suggested replies for detailed guest reviews.