Guest Communication and AI

Yes, you can get started with automated messaging in a matter of minutes! We’ve built a number of templates that help you quickly get started. For example, messages such as responding to a booking request, greeting a guest on check-in, or sending a farewell can all be toggled on when you first create your Hospitable account.

Feel free to personalize these templates, add more, and choose the ones you do and don’t use.

We use AI to save you time and improve the guest experience by responding quicker to their questions. AI helps us to determine what a guest is asking you so that our software can seamlessly send your pre-written response to questions like “What’s the WiFi password?”

We also use AI to allow you to generate a draft response to any guest message not covered by the above automation. Click the magic wand tool in the Inbox, and AI will craft a response for you based on the message context and booking details. You can review it, make edits if necessary, and then hit send.

We also analyze historical messages and allow you to upload your guidebooks in order to teach the AI about your property and messaging style.

Not at all. When AI detects a guest’s question, we simply reply with the pre-written information you provided. It’s all your own words. So unless you write like a robot, Hospitable won’t make you sound like one.

As for our Suggest with AI and Improve with AI tools, which let you generate a draft response to any guest message, they use the latest language models to craft a human-sounding message – which you even have the chance to edit before sending if you’d like to add your personal touch.

No. Automation is a key part of Hospitable and traces back to the humble beginnings of our Founder struggling to send quick replies to guest messages when renting out his spare bedroom in 2016.

We’re on a mission to gift hosts their time back, and our automation and AI features are a key part of doing that.