A welcome book allows you to create a great first impression on your guests, provide them with useful information about your rental space, and ensure they have a great vacation. Here are tips on what details to include in your welcome book to make your guests feel at home and make their stay as comfortable and stress-free as possible.

We cover how to avoid hosting them and how to manage relationships with them once they’re booked in so you can still get 5 stars even when there’s an issue to iron out. Alongside our expert suggestions, we point out the mistakes to avoid and what tools will reduce your workload, help you develop a rapport with guests, and protect your properties and their contents from harm.

Remote workers and “workationers” want a change of scenery from their usual work environment and to experience new destinations. While there’s an opportunity for owners and managers to tap into this growing market, it’s important to consider the unique needs and desires of this group.

Automation seems like a time-saving solution, but there’s always the concern that a guest will feel like they’re talking to a robot. But with the right tools and approach, you can personalize the guest experience while reducing the time you spend on guest communication tasks, making your job easier and your guests happier.

From tech challenges to knowing what to write, and figuring out whether you’ve included all the right elements, to getting all the tech working and replacing everything that OTAs provide (like guest screening, payment processing, and listings). And how including all of this helps to build trust with your would-be guests, and ensures your properties are protected and profitable.

In a perfect world, if you did your job well as a host to make your guests happy during their stays, you actually wouldn’t have to worry about giving them a refund. But in the real world, plans may change, and sometimes, under certain circumstances, you may be asked to give back the money. Read the article to discover the process.

Airbnb management software is being used by thousands of property managers worldwide to scale up their operations on Airbnb.
But, is it reserved just for property managers?
Or, is it something that everyday hosts like you and me can use too?

With more than 2 million active listings worldwide, Vrbo is a great platform to list your vacation rental home. But plenty of other OTA websites connect property owners with travelers seeking an alternative to a hotel. So on what other sites should you list to increase your chances of reaching a wider audience and getting more bookings?

Airbnb neighbor complaints can be tricky to handle, and they can cause serious obstacles to your business, so the best strategy is to prevent them from happening. Find out how to avoid neighbor complaints and what to do if your neighbors are upset with your guests’ behavior.

Airbnb’s cleaning fees are hardly the hot topic you’ll be discussing at your next dinner date (if they are, you probably need to get out more). But, they are important nonetheless. And that is why in this post I’m going to give you everything you need to know about Airbnb’s cleaning fees and how to use them effectively.

One of the main reasons why a lot of travelers prefer accommodations in short-term rentals to staying in hotels is the unique experiences they offer. Let’s take a look at some unique rental properties listed on Airbnb, Vrbo, and Booking.com. These extraordinary rentals attract travelers looking for cool experiences to make their stay memorable.