Direct Basic is the “do-it-yourself” option, primarily for hosts that already have experience in taking direct bookings. With Direct Basic, you can use our Direct websites and booking widget, but you need to connect your own Stripe account, you pay your own payment processing fees, you are liable for chargebacks, you need to know the lodging tax rates for all of your properties, and we currently do not have integrated solutions for guest vetting and damage protection.

We charge a monthly software licensing fee for each property you associate with a Direct payout method.

Additional monthly fee per property*

*The monthly per property fee is waived during the pilot. We will notify all users before we start collecting monthly fees so you have time to make a decision on whether or not to continue using Direct.

For Direct Premium, we also charge the guest a service fee of 6% + $10 on each booking. The service fee covers your payment processing fees, your refund and chargeback liability, your tax calculation and, in some locations, tax filing and remittance services, your guest vetting service, your $5M damage protection, the fees lost on rejected booking requests, and more.

There is no guest service fee for Basic, and neither version of Direct charges a host fee or commission.

As the Merchant of Record, Hospitable processes the payment, accepts liability for refunds and chargebacks, provides customer support during the booking process, and in general is responsible for the quality of the marketplace experience.

Chargeback liability can be especially important for smaller-scale hosts, where a single chargeback against a small turnover volume could trigger consequences with a payment service provider. Instead, Hospitable can spread the risk and liability of chargebacks across a large client base, so occasional chargebacks don’t restrict your ability to keep processing payments. Let us deal with the hassle of payment disputes!

We like to think of Direct Premium as a hybrid between an Online Travel Agent like Airbnb and the do-it-yourself direct booking options out there that require a lot **of setup and leave you bearing all the risk.

Similar to OTAs, Direct Premium helps hosts manage risk by investing in things like Merchant of Record liability, guest vetting, and damage protection on every reservation.

Unlike OTAs we don’t pass on the costs of big budget advertising campaigns to you and your guests.

So how do we stack up? Let’s compare direct booking versus OTAs.

Hospitable can collect lodging taxes from the guest and pass them through to you with the payout. For Basic, you need to enter your own taxes for each property. For Premium, we will calculate them for you and update them when there are changes.

You are responsible for filing and remitting your taxes to the appropriate jurisdiction in a timely manner (most jurisdictions are monthly filings). In the near future, we will start filing and remitting for Premium hosts in a limited number of jurisdictions where 1) we are legally capable to do so, and 2) where it makes business sense for us to do so. For now, filing and remitting lodging taxes are your responsibility. Premium users may be required to sign regular affidavits that you are properly remitting the taxes that have been passed through to you.

For Direct Premium, we make an ACH transfer to your bank account 24 hours after check-in or when the payment settles, whichever comes later. If a guest books within four days of their check-in we may not have received the payment when the guest checks-in, in which case we will show you the settlement date, which is your payout date for that booking.

For Direct Basic, you are in charge of your payouts. Note you will be liable for cancellations, refunds, and chargebacks.

You can find out a lot more about Direct here.