The Airbnb community is built on trust, so reviews for stays are crucial for both hosts and guests. They enable hosts and guests to provide each other with genuine feedback, helping members of the Airbnb community make informed decisions and understand what to expect when planning.
Unfortunately, writing guest reviews is rather time-consuming, and sometimes it can be challenging to come up with a new review each time. The good news is that you can create review templates, even automate the process, and then carry on with your day.
In this article, we’ll talk about how you can automate review management using templates and give you some Airbnb review examples you can copy and paste.
You may also want to check out our blog post to learn about the Airbnb review policy and better understand how the review process works.
Why Are Airbnb Reviews Important?
Positive reviews and high ratings enhance your visibility on Airbnb and are a significant factor in guests’ decision-making processes when searching for a place to stay. That’s why you should write reviews for your guests.
Remember: guests are more likely to leave a review if they see that you’ve written yours first. So, by writing Airbnb guest reviews, you’ll get more reviews from them in return. And the more positive reviews you receive, the easier it will be to increase your bookings.
Another reason for leaving guest reviews is that you can help the whole Airbnb host community. Other hosts look at previous guest reviews to learn more about the guest and may want to rely on your information before they confirm a booking. So, if you highlight potential problem guests, you’ll do a favor to the whole community.
Another advantage of leaving guest reviews is your opportunity to tell the other side of the story. If a guest posts complaints in their review of your rental property, you can address the problem, show a commitment to improvement, or give a reasonable explanation.
Our Copilot AI Assistant will allow you to seamlessly compile and analyze the feedback you receive through reviews. Ask questions and receive a thorough summary.
How Can You Automate Your Reviews?
As you see, it’s in your interest to consistently leave guest reviews so they do the same. It also helps you build friendly relationships with your guests and could encourage repeat bookings.
Unfortunately, leaving reviews for your guests is one of those time-consuming tasks, so it’s easier said than done, especially if you’re juggling multiple listings while working a full-time job. That’s why many hosts use gender-neutral review templates instead of drafting a unique response after each stay. That makes the process easier and saves some time.
But the good news is that you can automate your Airbnb host reviews using short-term rental software like Hospitable. Connecting Hospitable to your Airbnb account allows you to set up your dashboard, create new review rules, and upload various templates. Our system will use your templates to generate reviews for your guests and publish them on your behalf according to your rule settings.
If you prefer to publish more personalized reviews, you can use AI to draft them for you and choose from multiple AI review suggestions. Hospitable AI will also help you reply to guest reviews.
When Hospitable receives a new guest review from Airbnb, we show the guest review as part of the conversation you’ve had with the guest in your Hospitable Inbox. Our AI will detect the tone of the review and other relevant contexts related to the booking to generate and suggest a reply. This AI-suggested review reply will be visible to you by default as a draft, and you will have the option to make edits or submit the review reply as it is.
Automate reviews management
How to Write Reviews for Your Airbnb Guests
Airbnb states that reviews must be unbiased, contain relevant information that reflects the actual experience, and adhere to Airbnb’s content policy. Writing helpful reviews is essential, so consider what you’d want to know before welcoming someone to your place.
When reviewing your guest, you should
- Be honest and provide a fair assessment of your guest’s stay
- Be professional and respectful, and stick to facts
- Make sure to include the guest’s name to make it more personal
- Mention specific details about the guest’s stay, such as communication skills, tidiness, or their observance of house rules
- Highlight positive aspects
- Address any concerns or issues in a constructive manner
- Mention whether you would host them again
15 Positive Airbnb Review Examples
Use positive guest reviews to highlight great guests and reinforce good behavior. Here are 15 positive Airbnb review examples that you can use and edit.
It was my pleasure to host [guest name]! They communicated well, followed the house rules, and even checked out early. I’d be happy to host them again.
We had a great experience hosting [guest name]. They were so easy to communicate with and left the place clean and tidy. [Guest name], we’d love to have you stay with us anytime.
I had a great time hosting [guest names]. They are very friendly and easy-going people who know how to take great care of other people’s property. We hope to host them again in the future!
[Guest name] was a great guest. I just knew that my home was in good hands with them. Any host would be lucky to have them. Looking forward to their next stay!
[Guest name] was quiet, organized, and easy to communicate with. On top of that, they left our home spotlessly clean. Welcome back anytime.
I really enjoyed hosting [guest name]. They respected all the house rules and treated my rental with utmost care. I would be delighted to host them again.
[Guest name] was our dream guest. They were friendly and easygoing, treating the property as if it were their own home. I would gladly host them again.
I had a fantastic experience hosting [guest name]. They were polite and responsible and left the space in perfect order. I highly recommend them to any future host.
It was a pleasure hosting [guest name]. They were easy-going and respectful and left the apartment in pristine condition. They are always welcome to return.
[Guest name] was an ideal guest, demonstrating perfect communication and great care for our home. We would be delighted to host them again and strongly recommend them to other hosts.
[Guest name] was one of the best guests we’ve had. They were polite, tidy, and respectful. We would be delighted to welcome them back to our property.
It was an absolute pleasure hosting [guest name]. They were friendly, followed the house rules, and left our listing spotless. We would gladly welcome them back.
Hosting [guest name] was a joy. They were friendly, respectful, and quiet, and left the space clean. I hope to have the opportunity to host them again and highly recommend them to others.
It was a delight to have [guest name] as a guest. They were excellent communicators, treated the place with respect, and followed all the house rules. We’d be happy to host them again anytime.
We enjoyed having [guest name] stay with us. They were excellent at communicating, followed all house rules, and kept the space tidy. They are always welcome to return.
What If You Want to Publish a Bad Review for Your Guest
Although having solid house rules will help ensure your guests respect your home, not every stay will be perfect. Unfortunately, you may encounter a guest for whom you want to leave a negative review.
You must share your honest opinion, but remain calm and be specific about what they did wrong. Make it clear that you’re unhappy with the guests and don’t want to host them again in the future.
If you use Hospitable, we can help you post honest feedback and protect your listing from negative reviews. If you mark any review as bad, our system will reschedule it to 20 seconds before the review period expires.
Moreover, Hospitable is an all-in-one short-term rental management software that offers comprehensive and valuable features, helping you put your business on autopilot.
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5 Negative Airbnb Review Samples
Writing negative reviews for Airbnb guests is more challenging than writing positive ones. Remember to be polite and avoid using emotional language. Here are 5 negative Airbnb review samples you can customize to directly mention the issue.
[Guest name] was extremely noisy and disruptive, which made it difficult for the neighbors to get a good night’s sleep. I wouldn’t host this guest again.
[Guest name] left the place dirty and untidy. Additionally, I received complaints from my neighbors, who claimed they were playing loud music late at night. I won’t be hosting this guest in the future.
[Guest name] was polite initially but did not comply with our house rules, such as no smoking inside, no parties, and no pets. I wouldn’t recommend hosting them.
Unfortunately, hosting [guest name] was challenging. They violated house rules, including bringing extra guests without notice, and showed little respect for the property. I would not recommend them to other hosts.
We are disappointed by [guest name) stay on our property. They ignored the no-smoking policy and left the apartment in a messy state, which required additional cleaning. Unfortunately, it was a negative experience, so [guest name] is not welcome to stay at my property again.
Final Thought
Positive reviews on Airbnb are important because they help increase the credibility and reputation of your listing, attracting more guests and potentially leading to more bookings and increased revenue. That’s why you should always ask your guests to review their stay at your rental and not be shy about doing so.
Hopefully, our Airbnb review examples will inspire you to create your own review templates, which you can copy and paste, allowing you to focus on other tasks. However, if you truly want to save time, consider automating review management with tools like Hospitable.
To receive more excellent reviews, ensure that your guests have a positive experience during their stay at your rental. You also need to have a good understanding of how to interact with guests. Check out our article to learn about good Airbnb etiquette and how to apply it.
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