How Ready Set Stay Scales 140 Homes Across Victoria With Hospitable

Welcome to Hospitable’s Host Case Study Series. In our case studies, we spotlight inspiring stories from real hosts and property managers. These deep dives show how hosts use Hospitable’s tools to scale smartly, streamline operations, and elevate guest experiences—all while staying true to their hosting vision.

Who?

Tammy and Jade, Co-owners of Ready Set Stay. Follow on Instagram.

Where?

Based in Victoria, Australia

Properties managed?

140 properties across the Mornington Peninsula, Phillip Island, and Melbourne

Founded by Jade and Tammy, the business didn’t start with ambitions of scale. They began by managing their own holiday home, then gradually took on properties for friends and acquaintances. Over time, that organic growth turned into a full-scale operation—one built around responsiveness, flexibility, and strong relationships with both guests and owners.

But as their portfolio expanded across coastal family homes and inner-city apartments, the operational complexity quickly caught up.

The Challenge: Growing Without Losing Control

With listings spread across multiple regions and platforms, Ready Set Stay faced the same issues many growing property managers encounter: manual pricing updates, fragmented tools, unreliable systems, and constant troubleshooting. Keeping rates in sync across channels alone would have taken countless hours each week, if it were even possible.

To keep growing without sacrificing guest experience or owner satisfaction, they needed one system they could fully trust.

Why Hospitable Became Their Operational Backbone

After speaking with other operators and comparing solutions, Jade and Tammy noticed a clear pattern: most channel managers required piecing together multiple tools to cover messaging, pricing, tasks, and direct bookings.

“Other business owners have a little bit here and a little bit there from different channel managers, but Hospitable has it all.”

Hospitable stood out as a true all-in-one platform, giving Ready Set Stay a centralized place to manage channels, automate guest communication, coordinate tasks, leverage AI tools, integrate dynamic pricing, and grow direct bookings, all without increasing operational overhead.

Today, Hospitable serves as the backbone of their business.

Automation That Saves Time and Improves Guest Experience

One of the biggest wins for Ready Set Stay has been automation, particularly in pricing and guest communication.

With built-in dynamic pricing, they can maintain competitive rates across every listing without adding extra tools or cost to their tech stack. On the guest side, Hospitable’s automated messaging templates handle communication from inquiry through checkout, including review requests after the stay.

That consistency has paid off in stronger guest experiences and more five-star reviews.

Making Direct Bookings Simple

Like many professional managers, Ready Set Stay’s long-term goal is to increase direct bookings and reduce reliance on OTAs. But building and maintaining a booking website from scratch wasn’t realistic.

With Hospitable Direct Premium, they launched a fully functional direct booking site in just a few clicks. Today, around 10% of their bookings come through direct channels, and that number continues to grow.

The Results: Confidence, Reliability, and Room to Grow

Since switching to Hospitable, Ready Set Stay has seen significant improvements across the business—from time savings and system reliability to guest satisfaction and owner confidence.

Just as important as the software itself is the partnership behind it. Ready Set Stay highlights Hospitable’s responsive support, including access to an Australian-based representative.

“The support has always been amazing; willing to help whenever we need it. They’re hospitable, helpful, and friendly, and we really enjoy working with them.”