Hostaway vs. Guesty
Hostaway and Guesty are well-known enterprise solutions tailored to property management companies. They both have a broad range of features for advanced users, requiring deep knowledge of the market and a lengthy setup process.
Guesty also offers a Light package with limited functionality for individual hosts.
We will enrich the comparison by adding the G2-best-rated vacation rental software in 2023-24, built with individual hosts in mind—Hospitable.
Check the table below for a TL;DR comparison
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Famous for | Property management solutions | Property management solutions | Communication automation |
| Best fit for | Property management companies | Property management companies | Individual hosts who prefer simplicity |
| Cost | Enterprise pricing | Enterprise pricing, fixed or comission-based | $59 per two listings |
| Free trial | 14 days, limited features, not more than 3 listings | No; paid trial for managers with 200+ properties | 14 days, all features |
| G2 Crowd ratings | 4.5/5 | 4.7/5 | 4.9/5 |
| Capterra ratings | 4.5/5 | 4.8/5 | 4.8/5 |
| G2 Implementation | 8/10 | 8.5/10 | 9.5/10 |
| G2 Usability | 8.6/10 | 8.6/10 | 9.6/10 |
Guesty is an enterprise-class solution for property management companies and is probably the most famous brand on the market. In 2021, it purchased Your Porter and rebranded into Guesty for Hosts or the Light package of Guesty. The second solution applies to users with three or fewer listings and will require a migration once you get the fourth listing to your portfolio.
Hostaway is also enterprise-class, which feels from the first encounter—they do not offer a free trial and claim that a new account setup takes 2-8 hours.
Hostaway offers a month-to-month contract (Guesty is annual-only). However, both platforms offer paid onboarding to new users.
Hospitable was built for individual hosts and is meant to be convenient and easy to use. The setup process is seamless and takes just a few minutes. It comes with all the necessary templates from the box. A 14-day free trial is more than enough to test the features, and the support team is always there to help and guide you, free of charge.
Compare Hostaway vs. Guesty vs. Hospitable using the tables below
Messages Automation
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Triggers | Check-in, check-out, confirmation. | Check-in, check-out, confirmation. | Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week. |
| Preview before sending | Automated or preview | Automated or preview | Automated or preview |
| Adjust message based on special conditions | Yes | Yes | Yes |
| Proactive communication | No | Automated upselling | Offer an extended stay based on availability |
| Reactive communication | No | No | Detects questions on 20+ topics and responds automatically |
| Shortcodes for personalization | Yes | Yes | Yes |
Reviews management
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Publish personalized 5-star review | Yes | Yes | Yes |
| Publish bad review at the last moment | No | No | Yes |
| Follow-up with a guest to get a review | Yes | Yes | Yes |
Synchronisation
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Calendars | Yes | Yes | Yes |
| Pricing | Yes | Yes | Yes |
Direct booking
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Website builder | Yes | Yes | Yes |
| Payment processing | Yes | Yes | Yes |
| Google Vacation Rentals Partner | Yes | Yes | Yes |
Integrations
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Accounting | Yes | Yes | Yes |
| Cleaning | Yes | Yes | Yes |
| Dynamic pricing | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Guest verification | Yes | Yes | Yes |
| Home automation | Yes | Yes | Yes |
| Marketing | Yes | Yes | Yes |
| Monitoring | Yes | Yes | Yes |
| Smart locks | Yes | Yes | Yes |
Property management solutions
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Reporting | Ample | Ample | Standard |
| Accounting | Yes | Yes | No |
| Revenue Management | Yes | Yes | No |
Team reminders
| Guesty | Hostaway | Hospitable | |
|---|---|---|---|
| Channels | Email, SMS | Email, SMS | Email, SMS |
| Custom messages for every team member | Yes | Yes | Yes |
| Task management | Yes | Yes | Yes |
Hosts love Hospitable.com
Hostaway vs. Guesty: summary
Hostaway and Guesty are both good fits for property management companies that know exactly what they need. You will probably need to book demo calls with their sales teams to make a proper selection between those two.
Hospitable is a great fit for new individual hosts who want to streamline their business without reading long manuals and going through hours of setup.
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