Hospitable.com (ex. Smartbnb) vs. IGMS
If you decide to make hosting your full-time job, managing your listings on multiple platforms can be highly time-consuming. Luckily, there are many great tools that can help hosts and property managers automate many of their routine tasks and save time. Hospitable.com (ex. Smartbnb) and IGMS are two popular vacation rental management platforms, but which of them would be a better option for you? Here we compare Hospitable.com vs. IGMS to help you get a good idea of what each of them has to offer.
Both Hospitable.com and IGMS can be a good option for both hosts and property managers who have listings on Airbnb, Vrbo, and Booking.com. and are useful for a variety of situations. Hospitable.com stands out because it offers a comprehensive set of features that ensure excellent communication automation, double booking protection, convenient reporting, and enables you to list your direct booking website on Google Vacation Rentals. On the other hand, IGMS is a good solution because of its advanced channel management function and supports more OTAs.
Both platforms feature iCal support, manual reservations, calendar and pricing sync on all listings across multiple channels, and integration with smart pricing tools and smart locks. Both IGMS and Hospitable.com also allow hosts to send reminders to their teams with the possibility to create custom messages for every team member.
Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.
Compare Hospitable.com vs. IGMS using the tables below.
| Hospitable.com | IGMS | |
|---|---|---|
| Best for | Excellent communication automation, double-booking protection, convenient reporting. | Channel management supporting more OTAs. |
| Platforms | Airbnb, Booking.com, Vrbo | Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor |
| iCal support | Yes | Yes |
| Manual reservations | Yes | Yes |
Messages Automation
| Hospitable.com | IGMS | |
|---|---|---|
| Triggers | Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week | Check-in, check-out, confirmation, cancellation. |
| Preview before sending | Automated or preview | Automated or preview |
| Adjust message based on special conditions | Yes | No |
| Proactive communication | Automated upsell | No |
| Reactive communication | Detects questions on 20+ topics and responds automatically | No |
| Shortcodes for personalization | Yes | Yes |
| Delivery channel | OTA messages, email | OTA messages, email |
Reviews management
| Hospitable.com | IGMS | |
|---|---|---|
| Publish personalized 5-star review | Yes | Yes |
| Publish bad review at the last moment | Yes | No |
| Follow-up with a guest to get a review | Yes | No |
Synchronisation
| Hospitable.com | IGMS | |
|---|---|---|
| Calendars | Yes | Yes |
| Pricing | Yes | Yes |
Direct booking
| Hospitable.com | IGMS | |
|---|---|---|
| Website builder | Yes | Yes |
| Payment processing | Yes | Yes |
| Google Vacation Rentals Partner | Yes | No |
Integrations
| Hospitable.com | IGMS | |
|---|---|---|
| Accounting | Yes | No |
| Cleaning | Yes | Yes |
| Dynamic pricing | Yes | Yes |
| Yes | Yes | |
| Guest verification | Yes | Yes |
| Home automation | Yes | Yes |
| Marketing | Yes | Yes |
| Monitoring | Yes | Yes |
| Smart locks | Yes | Yes |
Reporting
| Hospitable.com | IGMS | |
|---|---|---|
| Reporting | Customizeable dashboards, data from all channels | Spreadsheets, Airbnb only |
Team reminders
| Hospitable.com | IGMS | |
|---|---|---|
| Channels | Email, SMS | Email, SMS |
| Custom messages for every team member | Yes | Yes |
| Task management | Yes | Yes |
Pricing
| Hospitable.com | IGMS | |
|---|---|---|
| Pricing | $59 per two listings | $62 per two listings |
Ratings
| Hospitable.com | IGMS | |
|---|---|---|
| G2 rating | 4.9/5 | 4.6/5 |
| Capterra rating | 4.8/5 | 4.6/5 |
| G2 Implementation | 9.5/10 | 8.5/10 |
| G2 Usability | 9.6/10 | 8.2/10 |
Hosts love Hospitable.com
Both platforms allow sending automated messages based on triggers and using shortcodes for personalization. But only Hospitable.com can be used for proactive communication to offer guests an extended stay based on availability. Another advantage of Hospitable.com is that its system can detect questions in guests’ messages on 20+ topics and sends automated responses to provide guests with the necessary information.
And although Hospitable.com offers more features, it’s a cheaper solution – $59 per two listings compared to $62 per two listings on IGMS.
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