If you decide to make hosting your full-time job, managing your listings on multiple platforms can be highly time-consuming. Luckily, there are many great tools that can help hosts and property managers automate many of their routine tasks and save time. Hospitable.com (ex. Smartbnb) and IGMS are two popular vacation rental management platforms, but which of them would be a better option for you? Here we compare Hospitable.com vs. IGMS to help you get a good idea of what each of them has to offer.
Both Hospitable.com and IGMS can be a good option for both hosts and property managers who have listings on Airbnb, Vrbo, and Booking.com. and are useful for a variety of situations. Hospitable.com stands out because it offers a comprehensive set of features that ensure excellent communication automation and double booking protection. On the other hand, IGMS is a good solution because of its advanced analytics, channel management, and accounting functions.
Both platforms feature iCal support, manual reservations, calendar and pricing sync on all listings across multiple channels, and integration with smart pricing tools and smart locks. Both IGMS and Hospitable.com also allow hosts to send reminders to their teams with the possibility to create custom messages for every team member.
Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.
|Best for||Excellent communication automation, double-booking protection.||Advanced analytics, channel management, and accounting functions.|
|Platforms||Airbnb, Booking.com, Vrbo||Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor|
|Triggers||Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week||Check-in, check-out, confirmation, cancellation.|
|Preview before sending||Automated or preview||Automated or preview|
|Adjust message based on special conditions||Yes||No|
|Proactive communication||Automated upsell||No|
|Reactive communication||Detects questions on 20+ topics and responds automatically||No|
|Shortcodes for personalization||Yes||Yes|
|Delivery channel||OTA messages, email||OTA messages, email|
|Publish personalized 5-star review||Yes||Yes|
|Publish bad review at the last moment||Yes||No|
|Follow-up with a guest to get a review||Yes||No|
|Payment processing||Coming soon||Yes|
|Channels||Email, SMS||Email, SMS|
|Custom messages for every team member||Yes||Yes|
|Pricing||$25 per two listings||$42 per two listings|
|G2 rating||4.9/5 based on 101 reviews||4.6/5 based on 26 reviews|
|Trustpilot rating||4.8/5 based on 416 reviews||4.7/5 based on 37 reviews|
Both platforms allow sending automated messages based on triggers and using shortcodes for personalization. But only Hospitable.com can be used for proactive communication to offer guests an extended stay based on availability. Another advantage of Hospitable.com is that its system can detect questions in guests’ messages on 20+ topics and sends automated responses to provide guests with the necessary information.
And although Hospitable.com offers direct booking, it’s a cheaper solution – $25 per two listings compared to $42 per two listings on IGMS.
Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, and Vrbo properties from one convenient dashboard.
You can start totally free!
14 days trial. No credit card needed