Hospitable.com (ex. Smartbnb) vs. Guesty

Both Hospitable.com (formerly Smartbnb) and Guesty provide a solution for short-term rental businesses looking to save time. Wondering which option makes a better choice for managing your listings: Guesty or Hospitable.com? Here we compare Hospitable.com vs. Guesty by features, functionality, integrations, and more.

Hospitable.com allows hosts to directly connect all their listings on Airbnb, Booking.com, and Vrbo and sync calendar and pricing. It’s a good choice for hosts who need excellent communication automation functionality and protection from double bookings.

Guesty can be used to manage listings across multiple channels, including Airbnb, Booking.com, Vrbo, Expedia, Agoda, TripAdvisor, and offers advanced analytics, channel management, features, and accounting functions.

Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. But only Hospitable.com can be used for proactive communication with guests to send them upsell offers. Another advantage of Hospitable.com is that its system detects questions on 20+ topics in guests’ messages and responds automatically.

Hospitable.com users mention they find the setup speed and the ease of use outstanding. Hospitable offers a full-fledged 14-day free trial. New users can expect to get started within an hour and get quick support at any time. With Guesty, you can have 14-day free trial only for the Light package, with limited functionality and not more than 3 listings. 

Compare Hospitable.com vs. Guesty using the tables below.

Hospitable.comGuesty
Best forExcellent communication automation, double-booking protection.Advanced analytics, channel management, and accounting functions.
PlatformsAirbnb, Booking.com, VrboAirbnb, Booking.com, Vrbo, Expedia, Agoda, TripAdvisor.
iCal supportYesYes
Manual reservationsYesYes

Messages Automation

Hospitable.comGuesty
TriggersCheck-in, check-out, confirmation, question, inquiry, cancellation, day of the weekCheck-in, check-out, confirmation.
Preview before sendingAutomated or previewAutomated or preview
Adjust message based on special conditionsYesYes
Proactive communicationOffer an extended stay based on availabilityNo
Reactive communicationDetects questions on 20+ topics and responds automaticallyNo
Shortcodes for personalizationYesYes
Delivery channelOTA messages, emailOTA messages, email, SMS, whatsapp

Reviews management

Hospitable.comGuesty
Publish personalized 5-star reviewYesYes
Publish bad review at the last momentYesNo
Follow-up with a guest to get a reviewYesYes

Synchronisation

Hospitable.comGuesty
CalendarsYesYes
PricingYesYes

Direct booking

Hospitable.comGuesty
Website builderYesYes
Payment processingYesYes
Google Vacation Rentals PartnerYesYes

Integrations

Hospitable.comGuesty
AccountingYesYes
CleaningYesYes
Dynamic pricingYesYes
EmailYesYes
Guest verificationYesYes
Home automationYesYes
MarketingYesYes
MonitoringYesYes
Smart locksYesYes

Reporting

Hospitable.comGuesty
ReportingStandardAmple

Team reminders

Hospitable.comGuesty
ChannelsEmail, SMSEmail, SMS
Custom messages for every team memberYesYes
Task managementYesYes

Pricing

Hospitable.comGuesty
Pricing$59 for two propertiesCustom pricing, on average 5% of revenue
Free trial14 days, all features14 days, Light package: limited features, not more than 3 listings

Ratings

Hospitable.comGuesty
G2 rating4.9/54.5/5
Capterra rating4.8/54.5/5
G2 Implementation9.5/108/10
G2 Usability9.6/108.6/10

Hosts love Hospitable

leader EMEA spring 24
Best Usability

Both platforms feature integrations with smart pricing tools and smart locks, help send team reminders via email or SMS (with custom messages for every team member), and task management functionality. Both platforms offer website builders with payment processing for direct bookings. 

On the other hand, Hospitable.com offers more features for review management and makes it possible to publish bad reviews at the last moment. Still, Guesty has advanced reporting features, while Hospitable.com only has the necessary ones.

As to the pricing, using Hospitable.com, hosts will pay $59 per two listings, while Guesty offers custom pricing, so hosts will pay on average 5% of revenue.

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