Both Hospitable.com (formerly Smartbnb) and Guesty provide a solution for short-term rental businesses looking to save time. Wondering which option makes a better choice for managing your listings: Guesty or Hospitable.com? Here we compare Hospitable.com vs. Guesty by features, functionality, integrations, and more.
Hospitable.com allows hosts to directly connect all their listings on Airbnb, Booking.com, and Vrbo and sync calendar and pricing. It’s a good choice for hosts who need excellent communication automation functionality and protection from double bookings.
Guesty can be used to manage listings across multiple channels, including Airbnb, Booking.com, Vrbo, Expedia, Agoda, TripAdvisor, and offers advanced analytics, channel management, features, and accounting functions.
Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. But only Hospitable.com can be used for proactive communication with guests to send them upsell offers. Another advantage of Hospitable.com is that its system detects questions on 20+ topics in guests’ messages and responds automatically.
Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.
|Best for||Excellent communication automation, double-booking protection.||Advanced analytics, channel management, and accounting functions.|
|Platforms||Airbnb, Booking.com, Vrbo||Airbnb, Booking.com, Vrbo, Expedia, Agoda, TripAdvisor.|
|Triggers||Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week||Check-in, check-out, confirmation.|
|Preview before sending||Automated or preview||Automated or preview|
|Adjust message based on special conditions||Yes||Yes|
|Proactive communication||Offer an extended stay based on availability||No|
|Reactive communication||Detects questions on 20+ topics and responds automatically||No|
|Shortcodes for personalization||Yes||Yes|
|Delivery channel||OTA messages, email||OTA messages, email, SMS, whatsapp|
|Publish personalized 5-star review||Yes||Yes|
|Publish bad review at the last moment||Yes||No|
|Follow-up with a guest to get a review||Yes||Yes|
|Payment processing||Coming soon||Yes|
|Channels||Email, SMS||Email, SMS|
|Custom messages for every team member||Yes||Yes|
|Pricing||$25 for two properties||Custom pricing, on average 5% of revenue|
Both platforms feature integrations with smart pricing tools and smart locks, help send team reminders via email or SMS (with custom messages for every team member), and task management functionality. Both platforms offer website builders; for now, only Guesty has payment processing for direct bookings. This is coming soon to Hospitable.com as well.
On the other hand, Hospitable.com offers more features for review management and makes it possible to publish bad reviews at the last moment. Still, Guesty has advanced reporting features, while Hospitable.com only has basic ones.
As to the pricing, using Hospitable.com, hosts will pay $25 per two listings, while Guesty offers custom pricing, so hosts will pay on average 5% of revenue.
Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, and Vrbo properties from one convenient dashboard.
You can start totally free!
14 days trial. No credit card needed