Hospitable.com (ex. Smartbnb) vs. Guesty

Both Hospitable.com (formerly Smartbnb) and Guesty provide a solution for short-term rental businesses looking to save time. Wondering which option makes a better choice for managing your listings: Guesty or Hospitable.com? Here we compare Hospitable.com vs. Guesty by features, functionality, integrations, and more.

Hospitable.com allows hosts to directly connect all their listings on Airbnb, Booking.com, and Vrbo and sync calendar and pricing. It’s a good choice for hosts who need excellent communication automation functionality and protection from double bookings.

Guesty can be used to manage listings across multiple channels, including Airbnb, Booking.com, Vrbo, Expedia, Agoda, TripAdvisor, and offers advanced analytics, channel management, features, and accounting functions.

Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. But only Hospitable.com can be used for proactive communication with guests to send them upsell offers. Another advantage of Hospitable.com is that its system detects questions on 20+ topics in guests’ messages and responds automatically.

Hospitable.com users mention they find the setup speed and the ease of use outstanding. Hospitable offers a full-fledged 14-day free trial. New users can expect to get started within an hour and get quick support at any time. With Guesty, you can have 14-day free trial only for the Light package, with limited functionality and not more than 3 listings. 

Compare Hospitable.com vs. Guesty using the tables below.

Hospitable.com Guesty
Best for Excellent communication automation, double-booking protection. Advanced analytics, channel management, and accounting functions.
Platforms Airbnb, Booking.com, Vrbo Airbnb, Booking.com, Vrbo, Expedia, Agoda, TripAdvisor.
iCal support Yes Yes
Manual reservations Yes Yes

Messages Automation

Hospitable.com Guesty
Triggers Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week Check-in, check-out, confirmation.
Preview before sending Automated or preview Automated or preview
Adjust message based on special conditions Yes Yes
Proactive communication Offer an extended stay based on availability No
Reactive communication Detects questions on 20+ topics and responds automatically No
Shortcodes for personalization Yes Yes
Delivery channel OTA messages, email OTA messages, email, SMS, whatsapp

Reviews management

Hospitable.com Guesty
Publish personalized 5-star review Yes Yes
Publish bad review at the last moment Yes No
Follow-up with a guest to get a review Yes Yes

Synchronisation

Hospitable.com Guesty
Calendars Yes Yes
Pricing Yes Yes

Direct booking

Hospitable.com Guesty
Website builder Yes Yes
Payment processing Yes Yes
Google Vacation Rentals Partner Yes Yes

Integrations

Hospitable.com Guesty
Accounting Yes Yes
Cleaning Yes Yes
Dynamic pricing Yes Yes
Email Yes Yes
Guest verification Yes Yes
Home automation Yes Yes
Marketing Yes Yes
Monitoring Yes Yes
Smart locks Yes Yes

Reporting

Hospitable.com Guesty
Reporting Sufficient Advanced

Team reminders

Hospitable.com Guesty
Channels Email, SMS Email, SMS
Custom messages for every team member Yes Yes
Task management Yes Yes

Pricing

Hospitable.com Guesty
Pricing $59 for two properties Custom pricing, on average 5% of revenue
Free trial 14 days, all features 14 days, Light package: limited features, not more than 3 listings

Ratings

Hospitable.com Guesty
G2 rating 4.9/5 4.5/5
Capterra rating 4.8/5 4.5/5

Users love Hospitable.com

G2 Leader
G2 Most Implementable
G2 best Relationship
G2 Best Results
G2 Best Usability
Fastest Growing
Software Advice Most Recommended
GetApp Category Leaders 2022

Both platforms feature integrations with smart pricing tools and smart locks, help send team reminders via email or SMS (with custom messages for every team member), and task management functionality. Both platforms offer website builders with payment processing for direct bookings. 

On the other hand, Hospitable.com offers more features for review management and makes it possible to publish bad reviews at the last moment. Still, Guesty has advanced reporting features, while Hospitable.com only has the necessary ones.

As to the pricing, using Hospitable.com, hosts will pay $59 per two listings, while Guesty offers custom pricing, so hosts will pay on average 5% of revenue.

Try Hospitable.com!

No need to disconnect your existing tools from Airbnb

Wait!
You are missing out!

Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, Vrbo, and Google properties from one convenient dashboard.

Best thing?

You can start totally free!

14 days trial. No credit card needed