From Cabin Rentals to Multi-State Hosting: How BK Stays Uses Hospitable to Grow
Welcome to Hospitable’s Host Case Study Series. In our case studies, we spotlight inspiring stories from real hosts and property managers. These deep dives show how hosts use Hospitable’s tools to scale smartly, streamline operations, and elevate guest experiences—all while staying true to their hosting vision.
Who?
Brandon Pottebaum, founder and co-host of BK Stays. Follow on Instagram
Where?
Based in North Georgia (Blue Ridge & Ellijay), with properties in Florida, Michigan, and Minnesota
Properties managed?
A growing portfolio of 12 short-term rentals: primarily cozy cabins in the Blue Ridge area, plus a Florida beachfront condo and pool home
The Challenge: Scaling Without Sacrificing Service
Brandon’s hosting journey began four years ago in Blue Ridge, Georgia, with one cabin. He quickly scaled, helping friends and acquaintances, and eventually grew to manage multiple rentals across states.
As requests and bookings grew, Brandon realized how much hosting demanded—from constant messaging and reminders to dynamic pricing decisions and team coordination. What initially sounded “passive” proved anything but. Without automation, it would have been overwhelming to uphold BK Stays’ high standards.
The Hospitable Difference: Automate, Integrate, Elevate
1. Smart Guest Communication & Automated Messaging
From booking confirmations to check-in details and reminders—Hospitable’s scheduling and AI features handle it all. Notably, for a remote cabin in the Blue Ridge that requires four-wheel-drive access, automated reminders have saved countless guest vacations and headaches.
2. Dynamic Pricing That Drives Revenue
Dynamic pricing isn’t optional—it’s essential. Brandon reports a 25% to 45% increase in revenue post-dynamic pricing implementation, reflecting the value of smart data-driven rate adjustments.
3. Seamless Integrations & Team Coordination
From smart thermostats to lock codes and housekeeping reminders, Hospitable’s integration ecosystem keeps operations cohesive. Scheduled messages aren’t just for guests—they alert staff too, ensuring tasks like cleaning happen on time and turnovers are smooth.
4. Powerful Tools for Direct Bookings
Hospitable Direct has become a cornerstone in taking bookings off OTAs and onto BK Stays’ website—without Brandon needing to be the merchant of record or running guest verification. It’s a game-changer for growth and guest ownership.
5. Support That Feels Human
Beyond software, Hospitable’s support team offers real help. Brandon often finds answers on his own—but when needed, support has pulled him out of tight situations, helping resolve software glitches or guest issues at critical moments.
6. Time Saved & Stress Managed
Across 4 years and 700+ stays, BK Stays has never missed a housekeeping task, claim, or review opportunity—thanks to automated workflows that catch issues, send alerts, and even forecast maintenance needs.
BK Stays’ Tips for New Hosts
- Just get started. You can’t anticipate everything—hosting teaches you on the fly. Whether it’s a lost propane tank on Christmas Eve or a thermostat battery dying, lessons come through doing.
- Focus on quality over quantity. BK Stays maintains a manageable portfolio (~12–15 units) to ensure each home receives personalized care and attention.
- Use automation to scale without sacrificing experience. Let tools like Hospitable ease operations, so you can grow sustainably.
