Creating a welcome guide for your vacation rental on Vrbo is simple. Here is what you should do:

• Just log in to your account and select the listing if you have more than one property.
• Then go to Welcome guide and choose the option Create a welcome guide.
• There you’ll need to fill out the required information.
• Finally, select Finish.

Travelers will be able to see some of the information from your welcome guide as soon as they book their stay. But they won’t be able to see instructions on accessing your home or apartment or how to check-in.

Vrbo will send your guests an email with the welcome guide information three days before check-in. They will also be able to access your welcome guide through the traveler app or their account dashboard.

Keep in mind that only guests with active, confirmed bookings will be able to view info in your welcome guide. And this information will no longer be available after travelers check out or if they cancel their booking.

Should You Create a Printed Welcome Guide?

Creating a digital Vrbo welcome guide is a good idea if you target millennials and younger travelers who prefer to consume content on the go on their smartphones. But there are also guests who don’t like reading on the screen and prefer content in print form.

So we recommend creating both digital and printed copies of your Vrbo welcome book. This way, you’ll be able to please all your guests.

Besides, you can use your printed welcome guide to provide your guests with more detailed step-by-step instructions for the dishwasher, thermostat, oven, and other appliances. It will prevent you from receiving annoying phone calls from frustrated guests who can’t get the washing machine started.

Travelers might be looking for recommendations about nearby attractions and places of interest. They will appreciate it if you include suggestions for activities and things to do in your town or city in a printed copy of your welcome guide. You can also add a list of nearby stores and shops to help your guests find what they need.

You should place your welcome book in a prominent spot like an entry table or kitchen island. And don’t forget to leave a personal Vrbo welcome letter to give guests a personal, warm reception to your home and make them feel special.

Vrbo Welcome Letter: Key Things to Include

A Vrbo welcome letter is one of the best ways to show your hospitality when your guests arrive at your vacation rental property. It’s especially important for hosts who can’t receive their guests in person.

A welcome letter doesn’t have to be long. But it should be well-written to communicate your message as clearly as possible. Here are some tips on what to include in it.

• Tailor your welcome letter template to each guest. Although you don’t have time to write a new letter, you can replace a few sentences each time. You should speak directly to the person the letter is intended for.
• Include your exact address and details about your property. This will help avoid any problems with arriving back at your home after your guests have gone out to explore the local area.
• You may also share some memories or what you love about your home and emphasize what makes your place unique.
• Add a few things about yourself and tell how you started your vacation rental business. Write in a conversational and warm tone that is true to you and your personality.
• Don’t forget to wish your guests enjoy their stay and thank them for choosing to book your property.

Creating a welcoming atmosphere for guests is one of the most important aspects of a vacation rental business. You need to do your best to ensure positive communication from the very beginning and deliver an overall 5-star service.

That requires a lot of time and effort, especially if you list your rental property on several OTA websites or manage multiple listings. But with Hospitable.com, you can automate 90% of your business and save tons of time.