There are many vacation rental management solutions. To make the right choice, you must define the critical feature set for your business and assess which tool makes the best fit. Let’s compare two popular platforms among hosts and property managers—Hospitable and Smoobu.
Both platforms have double-booking protection and automatically sync calendars across multiple channels. They sync prices between channels and have integrations with smart pricing tools and smart locks. But there are some things that make Hospitable different from other Smoobu competitors.
The one thing which makes Hospitable remarkable among other Smoobu alternatives is superb communication automation. Hospitable can trigger messages by special conditions, allowing you to automatically take the lead in communicating with your guests. Hospitable can even offer an extended stay based on availability. The system uses AI to detect questions on over 20 topics, and it responds to them automatically. Smoobu’s automatic messages work for basic scenarios.
They also differ when it comes to review management. Smoobu has limited functionality allowing the publication of personalized 5-star reviews. Hospitable will follow up with the guest to get a review if they haven’t left one yet. And for cases when things go South, Hospitable has a protocol to publish your negative review about a guest at the last moment.
| Hospitable.com | Smoobu | |
|---|---|---|
| Best for | Excellent communication automation, double-booking protection. | Advanced analytics, channel management, and accounting functions. |
| Platforms | Airbnb, Booking.com, Vrbo | Airbnb, Booking.com, Vrbo |
| iCal support | Yes | Yes |
| Manual reservations | Yes | Yes |
| Hospitable.com | Smoobu | |
|---|---|---|
| Triggers | Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week. | Check-in, check-out, confirmation, cancellation. |
| Preview before sending | Automated or preview | Automated or preview |
| Adjust message based on special conditions | Yes | No |
| Proactive communication | Automated upsell | No |
| Reactive communication | Detects questions on 20+ topics and responds automatically | No |
| Shortcodes for personalization | Yes | Yes |
| Delivery channel | OTA messages, email | OTA messages, email |
| Hospitable.com | Smoobu | |
|---|---|---|
| Publish personalized 5-star review | Yes | Yes |
| Publish bad review at the last moment | Yes | No |
| Follow-up with a guest to get a review | Yes | No |
| Hospitable.com | Smoobu | |
|---|---|---|
| Calendars | Yes | Yes |
| Pricing | Yes | Yes |
| Hospitable.com | Smoobu | |
|---|---|---|
| Website builder | Yes | Yes |
| Payment processing | Yes | Yes |
| Hospitable.com | Smoobu | |
|---|---|---|
| Smart pricing | Yes | Yes |
| Smart locks | Yes | Yes |
| Yes | Yes |
| Hospitable.com | Smoobu | |
|---|---|---|
| Reporting | Basic | Advanced |
| Hospitable.com | Smoobu | |
|---|---|---|
| Channels | Email, SMS | No |
| Custom messages for every team member | Yes | No |
| Task management | Yes | No |
| Hospitable.com | Smoobu | |
|---|---|---|
| Pricing | $40 per two listings | $39 per two listings |
| Hospitable.com | Smoobu | |
|---|---|---|
| G2 rating | 4.9/5 | 3.5/5 |
| Trustpilot rating | 4.8/5 | 4.1/5 |
Like Hospitable, Smoobu offers a Shared Account feature, allowing you to share access with your team. However, team reminders are unavailable on Smoobu. Hospitable, you can send team reminders with custom messages for your cleaning and maintenance teams without forcing them to create accounts.
Hospitable users can get started within an hour and get quick support 24/7. Users note the setup speed and ease of use as remarkable.
Smoobu offers advanced reporting tools whilst Hospitable has basic ones.
Smoobu and Hospitable are in a similar price range—Smoobu costs 39$ per two listings, and Hospitable costs 40$ per two listings.
Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, and Vrbo properties from one convenient dashboard.
Best thing?
You can start totally free!
14 days trial. No credit card needed
