By Hospitable team
When you have back-to-back guests at your short-term rentals, it can be stressful to make sure your cleaners are at the ready at the right time. With Hospitable, you can automatically notify your cleaners and avoid that stress altogether.
How does it work?
Easy. Just set up Hospitable to trigger a message to your cleaners every time there is a back-to-back booking in your properties’ calendar. Our system will look at your calendar, and if we see back-to-back guests, we’ll send that specific message to your cleaning team.
You can trigger the message as part of your existing messages (for example, as part of your default cleaning reminder message) or just as a standalone message.
What if I’m on multiple booking sites?
No problem. As long as your calendar is up to date, the details will be updated across all booking sites.
How do I do it?
Open Hospitable and, under ‘Messaging’ select ‘Custom codes.’ Create a custom code with the condition “the night after the planned check-in is not available”—This tells us that there is someone checking-in in the right after this guest checks-out.
Next, create the message you’d like to send to your cleaners. For example: “Heads up, a guest will be checking in later today at (your standard check-in time).”
Then, add that message to a cleaning reminder text message. This way, your cleaner will receive a text message with the details for their cleaning, including a note that there will be back-to-back guests at that property.
Use our step-by-step instructions for more details.
What’s in it for me?
Peace of mind! Now your cleaners will always know which cleanings take priority and ensure a smooth check-in for your next guest.
Nice.
We love hearing from hosts who use smart optimizations—What’s your favorite one? Tell us in the comments.
Hospitable Tip: How to Automatically Upsell Late Check-outs and Extra Nights
One of the ways short-term rental owners make extra income is by upselling. A host in Miami recently shared with us that they make at least $100 per month extra with almost no effort.
A useful feature of hospitable that might not be immediately obvious is that you can automatically ask your guests if they’d like to stay an extra night, or you can offer them a late check-out for a fee.
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