By the Hospitable team
October’s been a busy month for us at Hospitable, as we attended our first ever batch of events as sponsors! The first was the Vacation Rental World Summit in Lake Como, and the second was the VRMA International Conference.
Two very different events, and yet we learned a few things in common. Here’s our recap.
It’s a tight-knit community
Our collective experience with events prior to Hospitable was in industries different to travel, and the first thing that jumped at us was the feeling of warmth and intimacy.
So many people know each other and are all too keen to introduce you to others, share ideas, techniques, and tips.
And even with us being newcomers, we were welcome in many conversations. People were fast to make introductions, so by the end of each event, we felt like we were part of the gang.
Technology. Technology everywhere.
Maybe we’re biased because we’re in tech, but everywhere we turned, the conversations often focused around things like ‘what’s the next big technology’ or ‘the next big disruptor.’
It was great to take part in those conversations, and we certainly could appreciate how welcoming the industry is to improvements. But at times, we missed being able to take part in conversations that were more rooted in the basics: hospitality, humanity, and service.
The widening gap between direct bookings and channel bookings
A few weeks ago, Transparent launched the 2019 edition of their reputed North American STR Survey. Among the findings, the Survey showed that property managers are seeing a considerable increase in the proportion of booking dollars coming from the direct channel, as opposed to via Airbnb, Booking.com, HomeAway, and others, to the tune of 40% of booking dollars.
We were curious to ask PMs about this split and were able to hear first hand, that the ‘direct vs. other channels’ gap is wider for PMs in urban locations, whereas smaller PMs or those in more rural/coastal locations, still rely heavily on other channel bookings. This points to a continuation of the consolidation of the market and is a very interesting phenomenon.
BONUS: Very cool swag on offer
Our head of Marketing, Angie, was eager to see how the STR market compared with other industries in terms of free goodies! And what she found is that this industry doesn’t rely on swag as much as others do, but still, we were glad to see how loved our swag was! Our branded socks, smartie-bnb’s candy, and custom stickers (printed gorgeously by the great people at Stickermule) flew off the table!
More events, please!
We’re definitely looking forward to our next events, and we’ve already booked to be at:
- Host 2019 (London) – We’re not sponsoring, but part of our team will be attending.
- VRMA European Conference (Lisbon)
- VRMA International Conference (Orlando)
- Host 2020 (London)
If you’d like to schedule a 1:1 at any of these conferences, please feel free to get in touch, our email is [email protected]
It’s been a tough couple of months with the STR idustry heavily impacted by the pandemic.
Here’s our take on the situation: product development, team management, and next steps.
In the world of software, businesses can only make one fundamental mistake: you never, ever, ever rebuild the product and the code from scratch.