Choosing the right vacation rental management software is vital for any short-term rental business. Can’t decide which vacation rental management platform makes a good choice for you: Hostpitable.com (ex. Smartbnb) or Hostaway? Here we compare Hospitable.com vs. Hostaway to help you make an informed choice. Learn about the key differences between Hospitable.com and Hostaway.
Hospitable.com allows hosts to manage their listings on Airbnb, Booking.com, Vrbo and comes with a comprehensive set of features that ensure excellent communication automation and double booking protection. It also offers the synchronization of calendars and pricing on multiple platforms. It also offers direct booking website builder.
Hostaway supports more channels, including Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor, and offers advanced analytics and accounting functions. The platform has tools for payment processing – these features are coming soon on Hospitable.com.
Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.
|Best for||Excellent communication automation, double-booking protection.||Advanced analytics, channel management, and accounting functions.|
|Platforms||Airbnb, Booking.com, Vrbo||Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor|
|Triggers||Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week.||Check-in, check-out, confirmation.|
|Preview before sending||Automated or preview||Automated or preview|
|Adjust message based on special conditions||Yes||Yes|
|Proactive communication||Automated upselling||Automated upselling|
|Reactive communication||Detects questions on 20+ topics and responds automatically||No|
|Shortcodes for personalization||Yes||Yes|
|Delivery channel||OTA messages, email||OTA messages, email, SMS, Whatsapp|
|Publish personalized 5-star review||Yes||Yes|
|Publish bad review at the last moment||Yes||No|
|Follow-up with a guest to get a review||Yes||Yes|
|Payment processing||Coming soon||Yes|
|Channels||Email, SMS||Email, SMS|
|Custom messages for every team member||Yes||Yes|
|Pricing||$25 a month per two listings||Custom pricing, starting at $100 a month|
|G2 rating||4.9/5 based on 101 reviews||4.8/5 based on 47 reviews|
|Trustpilot rating||4.8/5 based on 416 reviews||4.9/5 based on 105 reviews|
Both platforms feature integrations with pricing tools and smart locks and allow sending team reminders via email and SMS with the option of sending a custom message to each team member. They also offer functionality for reviews management, but only Hospitable.com makes it possible to publish bad reviews at the last moment.
Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. Both can be used for automated proactive upselling.
A big advantage of Hospitable.com is that the platform uses AI to detect questions in guests’ messages on 20+ topics and sends automated responses to provide guests with the necessary information. Hospitable.com is also a cheaper option – $25 per two listings compared to custom pricing on Hostaway (starting at $100).
Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, and Vrbo properties from one convenient dashboard.
You can start totally free!
14 days trial. No credit card needed