Hospitable.com (ex. Smartbnb) vs. Hostaway

Choosing the right vacation rental management software is vital for any short-term rental business. Can’t decide which vacation rental management platform makes a good choice for you: Hostpitable.com (ex. Smartbnb) or Hostaway? Here we compare Hospitable.com vs. Hostaway to help you make an informed choice. Learn about the key differences between Hospitable.com and Hostaway.

Hospitable.com allows hosts to manage their listings on Airbnb, Booking.com, Vrbo and comes with a comprehensive set of features that ensure excellent communication automation and double booking protection. It also offers the synchronization of calendars and pricing on multiple platforms. It also offers a direct booking website builder with payment processing functionality.

Hostaway supports more channels, including Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor, and offers advanced analytics and accounting functions. The platform also has direct booking website development capabilities.

Hostaway doesn’t offer a free trial and claims that a new account takes 2-8 hours to set up. Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.

Compare Hospitable.com vs. Hostaway using the tables below.

Hospitable.comHostaway
Best forExcellent communication automation, double-booking protection.Advanced analytics, channel management, and accounting functions.
PlatformsAirbnb, Booking.com, VrboAirbnb, Booking.com, Vrbo, Expedia, TripAdvisor
iCal supportYesYes
Manual reservationsYesYes

Messages Automation

Hospitable.comHostaway
TriggersCheck-in, check-out, confirmation, question, inquiry, cancellation, day of the week.Check-in, check-out, confirmation.
Preview before sendingAutomated or previewAutomated or preview
Adjust message based on special conditionsYesYes
Proactive communicationAutomated upsellingAutomated upselling
Reactive communicationDetects questions on 20+ topics and responds automaticallyNo
Shortcodes for personalizationYesYes
Delivery channelOTA messages, emailOTA messages, email, SMS, Whatsapp

Reviews management

Hospitable.comHostaway
Publish personalized 5-star reviewYesYes
Publish bad review at the last momentYesNo
Follow-up with a guest to get a reviewYesYes

Synchronisation

Hospitable.comHostaway
CalendarsYesYes
PricingYesYes

Direct booking

Hospitable.comHostaway
Website builderYesYes
Payment processingYesYes
Google Vacation Rentals PartnerYesYes

Integrations

Hospitable.comHostaway
AccountingYesYes
CleaningYesYes
Dynamic pricingYesYes
EmailYesYes
Guest verificationYesYes
Home automationYesYes
MarketingYesYes
MonitoringYesYes
Smart locksYesYes

Reporting

Hospitable.comHostaway
ReportingStandardAmple

Team reminders

Hospitable.comHostaway
ChannelsEmail, SMSEmail, SMS
Custom messages for every team memberYesYes
Task managementYesYes

Pricing

Hospitable.comHostaway
Pricing$59 a month per two listingsCustom pricing, fixed or comission-based
Free trialYes, 14 daysNo; paid trial for managers with 200+ properties

Ratings

Hospitable.comHostaway
G2 rating4.9/54.7/5
Capterra rating4.8/54.8/5
G2 Implementation9.5/108.5/10
G2 Usability9.6/108.6/10

Hosts love Hospitable

leader EMEA spring 24
Best Usability

Both platforms feature integrations with pricing tools and smart locks and allow sending team reminders via email and SMS with the option of sending a custom message to each team member. They also offer functionality for reviews management, but only Hospitable.com makes it possible to publish bad reviews at the last moment.

Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. Both can be used for automated proactive upselling.

A big advantage of Hospitable.com is that the platform uses AI to detect questions in guests’ messages on 20+ topics and sends automated responses to provide guests with the necessary information. Hospitable.com is also a cheaper option – $59 per two listings compared to custom pricing on Hostaway (starting at $100).

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