Hospitable.com (ex. Smartbnb) vs. Hostaway

Choosing the right vacation rental management software is vital for any short-term rental business. Can’t decide which vacation rental management platform makes a good choice for you: Hostpitable.com (ex. Smartbnb) or Hostaway? Here we compare Hospitable.com vs. Hostaway to help you make an informed choice. Learn about the key differences between Hospitable.com and Hostaway.

Hospitable.com allows hosts to manage their listings on Airbnb, Booking.com, Vrbo and comes with a comprehensive set of features that ensure excellent communication automation and double booking protection. It also offers the synchronization of calendars and pricing on multiple platforms. It also offers a direct booking website builder with payment processing functionality.

Hostaway supports more channels, including Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor, and offers advanced analytics and accounting functions. The platform also has direct booking website development capabilities.

Hostaway doesn’t offer a free trial and claims that a new account takes 2-8 hours to set up. Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.

Compare Hospitable.com vs. Hostaway using the tables below.

Hospitable.com Hostaway
Best for Excellent communication automation, double-booking protection. Advanced analytics, channel management, and accounting functions.
Platforms Airbnb, Booking.com, Vrbo Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor
iCal support Yes Yes
Manual reservations Yes Yes

Messages Automation

Hospitable.com Hostaway
Triggers Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week. Check-in, check-out, confirmation.
Preview before sending Automated or preview Automated or preview
Adjust message based on special conditions Yes Yes
Proactive communication Automated upselling Automated upselling
Reactive communication Detects questions on 20+ topics and responds automatically No
Shortcodes for personalization Yes Yes
Delivery channel OTA messages, email OTA messages, email, SMS, Whatsapp

Reviews management

Hospitable.com Hostaway
Publish personalized 5-star review Yes Yes
Publish bad review at the last moment Yes No
Follow-up with a guest to get a review Yes Yes


Hospitable.com Hostaway
Calendars Yes Yes
Pricing Yes Yes

Direct booking

Hospitable.com Hostaway
Website builder Yes Yes
Payment processing Yes Yes
Google Vacation Rentals Partner Yes Yes


Hospitable.com Hostaway
Accounting Yes Yes
Cleaning Yes Yes
Dynamic pricing Yes Yes
Email Yes Yes
Guest verification Yes Yes
Home automation Yes Yes
Marketing Yes Yes
Monitoring Yes Yes
Smart locks Yes Yes


Hospitable.com Hostaway
Reporting Sufficient Ample

Team reminders

Hospitable.com Hostaway
Channels Email, SMS Email, SMS
Custom messages for every team member Yes Yes
Task management Yes Yes


Hospitable.com Hostaway
Pricing $40 a month per two listings Custom pricing, fixed or comission-based
Free trial Yes, 14 days No; paid trial for managers with 200+ properties


Hospitable.com Hostaway
G2 rating 4.9/5 4.7/5
Capterra rating 4.8/5 4.8/5

Users love Hospitable.com

G2 Leader
G2 Most Implementable
G2 best Relationship
G2 Best Results
G2 Best Usability
Fastest Growing
Software Advice Most Recommended
GetApp Category Leaders 2022

Both platforms feature integrations with pricing tools and smart locks and allow sending team reminders via email and SMS with the option of sending a custom message to each team member. They also offer functionality for reviews management, but only Hospitable.com makes it possible to publish bad reviews at the last moment.

Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. Both can be used for automated proactive upselling.

A big advantage of Hospitable.com is that the platform uses AI to detect questions in guests’ messages on 20+ topics and sends automated responses to provide guests with the necessary information. Hospitable.com is also a cheaper option – $40 per two listings compared to custom pricing on Hostaway (starting at $100).

Try Hospitable.com!

No need to disconnect your existing tools from Airbnb

You are missing out!

Hospitable.com helps you automate messaging, team, and operations management, and run all your Airbnb, Booking.com, Vrbo, and Google properties from one convenient dashboard.

Best thing?

You can start totally free!

14 days trial. No credit card needed