Hospitable.com (ex. Smartbnb) vs. Hostaway
Choosing the right vacation rental management software is vital for any short-term rental business. Can’t decide which vacation rental management platform makes a good choice for you: Hostpitable.com (ex. Smartbnb) or Hostaway? Here we compare Hospitable.com vs. Hostaway to help you make an informed choice. Learn about the key differences between Hospitable.com and Hostaway.
Hospitable.com allows hosts to manage their listings on Airbnb, Booking.com, Vrbo and comes with a comprehensive set of features that ensure excellent communication automation and double booking protection. It also offers the synchronization of calendars and pricing on multiple platforms. It also offers a direct booking website builder with payment processing functionality.
Hostaway supports more channels, including Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor, and offers advanced analytics and accounting functions. The platform also has direct booking website development capabilities.
Hostaway doesn’t offer a free trial and claims that a new account takes 2-8 hours to set up. Hospitable.com users mention they find the setup speed and the ease of use outstanding. New users can expect to get started within an hour and get quick support at any time.
Compare Hospitable.com vs. Hostaway using the tables below.
Hospitable.com | Hostaway | |
---|---|---|
Best for | Excellent communication automation, double-booking protection. | Advanced analytics, channel management, and accounting functions. |
Platforms | Airbnb, Booking.com, Vrbo | Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor |
iCal support | Yes | Yes |
Manual reservations | Yes | Yes |
Messages Automation
Hospitable.com | Hostaway | |
---|---|---|
Triggers | Check-in, check-out, confirmation, question, inquiry, cancellation, day of the week. | Check-in, check-out, confirmation. |
Preview before sending | Automated or preview | Automated or preview |
Adjust message based on special conditions | Yes | Yes |
Proactive communication | Automated upselling | Automated upselling |
Reactive communication | Detects questions on 20+ topics and responds automatically | No |
Shortcodes for personalization | Yes | Yes |
Delivery channel | OTA messages, email | OTA messages, email, SMS, Whatsapp |
Reviews management
Hospitable.com | Hostaway | |
---|---|---|
Publish personalized 5-star review | Yes | Yes |
Publish bad review at the last moment | Yes | No |
Follow-up with a guest to get a review | Yes | Yes |
Synchronisation
Hospitable.com | Hostaway | |
---|---|---|
Calendars | Yes | Yes |
Pricing | Yes | Yes |
Direct booking
Hospitable.com | Hostaway | |
---|---|---|
Website builder | Yes | Yes |
Payment processing | Yes | Yes |
Google Vacation Rentals Partner | Yes | Yes |
Integrations
Hospitable.com | Hostaway | |
---|---|---|
Accounting | Yes | Yes |
Cleaning | Yes | Yes |
Dynamic pricing | Yes | Yes |
Yes | Yes | |
Guest verification | Yes | Yes |
Home automation | Yes | Yes |
Marketing | Yes | Yes |
Monitoring | Yes | Yes |
Smart locks | Yes | Yes |
Reporting
Hospitable.com | Hostaway | |
---|---|---|
Reporting | Standard | Ample |
Team reminders
Hospitable.com | Hostaway | |
---|---|---|
Channels | Email, SMS | Email, SMS |
Custom messages for every team member | Yes | Yes |
Task management | Yes | Yes |
Pricing
Hospitable.com | Hostaway | |
---|---|---|
Pricing | $59 a month per two listings | Custom pricing, fixed or comission-based |
Free trial | Yes, 14 days | No; paid trial for managers with 200+ properties |
Ratings
Hospitable.com | Hostaway | |
---|---|---|
G2 rating | 4.9/5 | 4.7/5 |
Capterra rating | 4.8/5 | 4.8/5 |
G2 Implementation | 9.5/10 | 8.5/10 |
G2 Usability | 9.6/10 | 8.6/10 |
Hosts love Hospitable


Both platforms feature integrations with pricing tools and smart locks and allow sending team reminders via email and SMS with the option of sending a custom message to each team member. They also offer functionality for reviews management, but only Hospitable.com makes it possible to publish bad reviews at the last moment.
Both platforms allow sending automated messages based on triggers, adjusting messages based on special conditions, and using shortcodes for personalization. Both can be used for automated proactive upselling.
A big advantage of Hospitable.com is that the platform uses AI to detect questions in guests’ messages on 20+ topics and sends automated responses to provide guests with the necessary information. Hospitable.com is also a cheaper option – $59 per two listings compared to custom pricing on Hostaway (starting at $100).
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