The Green Nest Lodge—Seamlessly Managing Multiple Booking Channels

Meet Sandra

Sandra is a yoga teacher and a host of The Green Nest Lodge, a stunning lakefront property near Toronto, Canada. With ten bedrooms in five suites and a private beach, this 6500ft² forested lodge is the perfect place for large families and groups of friends to relax and have fun in nature.

Sandra has been hosting for two years and is now an Airbnb Superhost. Sandra says she used to run a sizeable outdoor yoga Community in Hong Kong. "Finding a place suitable for retreats was challenging, especially when I want to go deeper and create more transformative experiences and memories. So that's why we have designed The Green Nest Lodge for a larger group getaway for people to make memories together," she explains.

Sandra lists her property on Airbnb and Vrbo and accepts direct bookings. She uses Hospitable to seamlessly manage all the booking channels and save time. Watch the video to learn how Hospitable helps her update pricing, sync calendars, and have consistent messaging across different channels.

Benefits of Using a Channel Manager

Sandra notes that they use PriceLabs to monitor their prices, and they use Hospitable as a channel manager to help them "sync all the prices across different platforms like Airbnb, Vrbo, or even direct booking." She likes that Hospitable makes hosting a stress-free experience. With a central system, Sandra can host with confidence, knowing that the prices are in sync, the calendars are correct, and there are no double bookings.  

Hospitable also allows Sandra to manage all the messages in one centralized inbox. "The great thing with Hospitable is that it connects to all these channels, and they send direct messages into the inbox of Airbnb or Vrbo, so a customer doesn't know that we're using a backend program," she clarifies. "That's great because I actually have similar messages. Of course, you can do a lot of personalization on different platforms, but customers wouldn't know I control everything from one central system."

Sandra likes that Hospitable uses AI to help hosts answer common questions and, for example, explain how to use different amenities like a swim spa or a dishwasher. Artificial Intelligence detects when specific common questions are asked in guest messages and sends a quick pre-programmed response. Sandra thinks this Hospitable feature is "unique about the platform." 

Hospitable allows Sandra to automate guest communication, respond to guest inquiries and reservation requests quickly and consistently, and keep a high response rate on Airbnb, which is a must for maintaining a Superhost status. 

"You are to respond to any question you have within 24 hours," Sandra points out. "Someone can be from the other side of the world and ask you a question at 3:00 a.m., and if you don't maintain your response rate as quickly as possible, you will lose that status. And you will lose the priority of listing on the earlier pages with the system," Sandra further explains.

Why Hospitable?

"Hospitable is a very easy-to-use software that helped me manage my client communication. It helps me save a lot of time, and I don't have to be constantly on my phone when I'm hosting people because it helps me answer most of the questions," Sandra explains.

She points out that Hospitable offers a great system that helps her make her guests feel cared for. She thinks 90% of customers can be cared for easily with a system like Hospitable and automation. "10% of them may need some TLC no matter how great the system is. Sometimes, a lot of people may need extra attention. That's why we have a great system in place—so you can put your time into those 10% of people that need a little bit more special attention."