Being a successful Airbnb host isn’t only about creating a perfect listing with stunning photos and engaging description that inspire travelers to book your property. It’s also about providing your guests with a memorable experience and keeping them happy during their stay.
Welcoming Airbnb guests begins before they even come through your front door. You can let your guests know that you care about their needs, replying quickly to their messages and being proactive in conversations with them.
Sending your guests an Airbnb welcome message before they check in is one of the ways to make them happy. It’s also an excellent opportunity to provide them with important information and make them look forward to their stay at your property. So keep reading to find tips on creating an effective welcome message and improving the guest experience.
What Is Airbnb Welcome Message and Why Is It Important?
Communication with guests is one of the critical components of the guest experience, so it’s essential to get it right. Responding quickly to guest inquiries and giving them fast answers isn’t enough to secure more bookings and build a sustainable, profitable short-term rental business.
You must show your guests that you’re ready to go the extra mile to meet their expectations. That means you should be proactive during all the stages of the communication process and create a message flow for every Airbnb guest once a booking is confirmed.
Messaging guests is one of the most time-consuming aspects of being an Airbnb host. That is why it makes sense to automate it using vacation rental software like Hospitable, which can help ensure fast and clear communication with automated messaging powered by AI.
Hospitable has integration with ChatGPT that can help you create personalized responses to the most unusual questions. Moreover, Hospitable has a comprehensive set of features and can help you automate most routine operations, saving you a lot of time.
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Your message flow should include several important messages to send to each guest, and Airbnb welcome message is one of them. This approach will allow you to give your guests all the critical information they need in small digestible chunks exactly when they need it, without overwhelming them with too many details in one message.
A welcome message is the final message in the pre-check-in communication with guests. You should send it on the morning of their arrival. It’s important to send it a few hours before check-in to ensure your guests receive the last bit of information they need on time.
Airbnb Greeting Message to Guest: What to Include
Start your welcome message with a warm greeting to make your guest feel valued, and use the guest’s name to personalize it. You may also mention any special requests or preferences the guest has expressed in previous conversations. This way, you’ll show that you have paid attention to their needs.
Your Airbnb greeting message to guests should include a reminder of the check-in time and clear instructions (with a door code).
You can also add other important details your guests should know when they arrive at your home. For example, you may choose to give them the WiFi password. And if there’s no turnover that day, you may offer your guests an early check-in.
There’s no need to repeat any other information you have covered in your previous messages, and that can be found in your welcome book. But don’t forget to mention that your guests can contact you if they have questions or need help. End your welcome message by wishing your guests a wonderful stay.
To help you better understand what to write about, here is a template of a welcome message, which you can personalize.
Hello, {guest’s first name}!
I hope you are doing well and look forward to welcoming you.
Here are the details for your check-in:
The address of the property is {property address}
You are free to check in anytime today after {сheck-in time}.
The front door has a digital lock, and all you need to do is to put the access code {door code}.
Our WiFi network is { network name}, and the password is {WiFi password}.
Please don’t hesitate to contact me if you have any questions or need anything. I am happy to help. Here is my active phone number {phone number}
I hope that you will have an enjoyable stay at {listing name}
Best regards,
{Host’s name}
Remember that many travelers choose to stay in an Airbnb rental because they want to connect with a local and feel that they have a unique experience. So it’s important to make your welcome message engaging, informative, and personalized.
Spending your precious time writing a personalized welcome message for each guest before every new check-in (as well as many other messages you must send with every booking) can be challenging. But you can streamline your hosting responsibilities with Hospitable, build an automated message flow, and communicate with your guests at clearly defined moments throughout their journey.
Have conversations with your guests even when you sleep
With Hospitable, you can create messaging rules for different triggers, and don’t worry that your messages look like they were created by a robot. You can personalize all your automated messages using shortcodes to impress your guests and make them feel special.
Final Thought
Sending an Airbnb welcome message is an important step in the STR message flow that allows you to share important information and make your guests feel welcome. A friendly, personalized message before check-in can help make a great first impression, setting the tone for the entire stay. It’s an effective way to show your guests that you care about their experience and want them to feel at home and get the most out of their stay.
