By The Hospitable Team
The secret to building a successful Airbnb business is ensuring your guests have a memorable experience during all stages of the customer journey. Guests like to know they are appreciated, so it’s always a good idea to reach out to them and thank them for choosing your rental.
In this blog post, we’ll give you some tips on writing a good Airbnb thank you message to guest and share some examples that you can use as templates for your messages.
You may also want to check out our article with tips on what to include in your welcome message to share important information about your property and make your guests look forward to their stay.
Airbnb Thank You Message to Guest: Why Should You Send It?
Quick and consistent communication with guests is sure to make them feel welcome and happy with their stay. That means you should be responsive and timely in your communications with prospective guests before they make their bookings. You should also maintain good communication and be present for your guests after they book.
Guest messaging is one of the most time-consuming aspects of Airbnb hosting, but it’s important to get it right to create the best guest experience. This way, you’ll increase your chances of winning excellent reviews that can help you improve your rating and receive an Airbnb Guest Favorite badge.
That’s why successful hosts take advantage of vacation rental management software like Hospitable, which can help you put your guest communication on autopilot and save tons of time.
Have conversations with your guests even when you sleep.
A thank you message is important to your automated message flow. It can help make a great first impression on your guests, show them that you care about their experience, and set the tone for a pleasant stay.
Many people choose Airbnb instead of hotels because they want a more personalized experience. So, sending a thank you message to each guest can help meet their expectations and add a personal touch to their stay.
Airbnb Thank You Message to Guest: When to Send It and What to Include
You should always send all Airbnb guests a warm thank you message shortly after booking to confirm their reservation with you. It’s all good manners, and guests always feel more confident about their travel plans when they know that the host has acknowledged those plans.
Keep your Airbnb thank you message to guests short and simple. People often book their trips weeks in advance, so you don’t need to share too much information at this point. Just thank them for choosing you and tell them that you’ll send important details like directions to your property and check-in instructions when it’s closer to their arrival.
You should also let your guests know they can reach out to you if they have any questions.
Here is an example of a thank you message that you can send to guests who booked your place.
For many guests, this thank you message will be your first interaction with them, so make sure to create a positive first impression. Help your guests feel confident choosing your listing and reassure them they can contact you if needed.
Strong communication with guests will help you build a good reputation on Airbnb, get more bookings, and grow a successful business. And if you opt for vacation rental management software like Hospitable, you can automate repetitive hosting tasks and put your business on autopilot.
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You should also send your guests a concise thank you message the night before they leave. Thank them for staying at your place, remind them of check-out time, and ask how their stay went to ensure your guests are leaving on a positive note.
Here is an example of an Airbnb thank you message to guests that you can send before check-out.
You may also want to check out our blog post, where we talk about writing an Airbnb check-out message to find out what to include and get a better idea of what this message may look like.
Remember: expressing gratitude is always a good idea, and saying “thank you” to your guests in messages can have a far-reaching impact on the Airbnb hosting experience. A well-crafted thank you message will show your commitment to exceptional hospitality and help build positive relationships. Your guests will feel appreciated and more likely to leave positive reviews and recommend your property to their friends and family.
There are some very practical steps you can take to make sure your communication is on point.
So what can you do to build rapport more effectively and improve your chances of getting good communication reviews? Let’s find out, shall we?
Airbnb pre-booking message is an automated message that hosts can set to pop up when Airbnb guests send a booking request using the Instant Book feature. This message allows hosts to say “Hi,” introduce themselves, and provide additional details that guests should know.
Welcoming Airbnb guests begins before they even come through your front door. You can let your guests know that you care about their needs, replying quickly to their messages and being proactive in conversations with them. Sending your guests an Airbnb welcome message before they check in is one of the ways to make them happy.