Have conversations with your guests even when you sleep
A thank you message is important to your automated message flow. It can help make a great first impression on your guests, show them that you care about their experience, and set the tone for a pleasant stay.
Many people choose Airbnb instead of hotels because they want a more personalized experience. So, sending a thank you message to each guest can help meet their expectations and add a personal touch to their stay.
Airbnb Thank You Message to Guest: When to Send It and What to Include
You should always send all Airbnb guests a warm thank you message shortly after booking to confirm their reservation with you. It’s all good manners, and guests always feel more confident about their travel plans when they know that the host has acknowledged those plans.
Keep your Airbnb thank you message to guests short and simple. People often book their trips weeks in advance, so you don’t need to share too much information at this point. Just thank them for choosing you and tell them that you’ll send important details like directions to your property and check-in instructions when it’s closer to their arrival.
You should also let your guests know they can reach out to you if they have any questions.
Here is an example of a thank you message that you can send to guests who booked your place.
Hi, {guest’s first name},
Thank you for staying at my place for your trip to {city name}.
I’m looking forward to welcoming you! Please let me know if I can do anything to make your stay more special.
I’ll be in touch with check-in instructions and other details closer to the check-in date. But if you have any questions or concerns, feel free to reach out anytime.
I am happy to do everything possible to make your stay comfortable, fun, and stress-free.
See you soon,
{host’s first name}
For many guests, this thank you message will be your first interaction with them, so make sure to create a positive first impression. Help your guests feel confident choosing your listing and reassure them they can contact you if needed.
Strong communication with guests will help you build a good reputation on Airbnb, get more bookings, and grow a successful business. And if you opt for vacation rental management software like Hospitable, you can automate repetitive hosting tasks and put your business on autopilot.
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You should also send your guests a concise thank you message the night before they leave. Thank them for staying at your place, remind them of check-out time, and ask how their stay went to ensure your guests are leaving on a positive note.
Here is an example of an Airbnb thank you message to guests that you can send before check-out.
Hi, {guest’s first name},
Thank you so much for choosing to stay at my apartment. I hope you had a great time in {city name} and enjoyed your stay.
I want to remind you that the check-out time is tomorrow at {check-out time}. Please lock all doors and close any open windows before you leave.
If you have any questions, feel free to reach out. Please let me know if there’s anything I can do better next time.
I am sad to see you go, but I hope you’ll choose to stay at my place again on your next holiday in {city name}.
Thanks again, and safe travels.
You may also want to check out our blog post, where we talk about writing an Airbnb check-out message to find out what to include and get a better idea of what this message may look like.
Remember: expressing gratitude is always a good idea, and saying “thank you” to your guests in messages can have a far-reaching impact on the Airbnb hosting experience. A well-crafted thank you message will show your commitment to exceptional hospitality and help build positive relationships. Your guests will feel appreciated and more likely to leave positive reviews and recommend your property to their friends and family.