Airbnb Pre-Booking Message: What Should You Say to Your Guests?

Airbnb pre-booking message

By The Hospitable Team

Airbnb pre-booking message is an automated message that hosts can set to pop up when Airbnb guests send a booking request using the Instant Book feature. This message allows hosts to say “Hi,” introduce themselves, and provide additional details that guests should know.

It’s also an excellent chance to learn more about your guests and their trip and set their expectations. Your guests can read your pre-booking message before they finalize their payment, so it’s essential to ensure it’s short and precise.

Airbnb Pre-Booking Message: What to Include

A well-written Airbnb pre-booking message lets you make a great first impression and show your guests that you’re a friendly and inviting host. That is why you should keep it polite, friendly, and professional.

Thank your guests for choosing your rental to let them know you are excited to welcome them to your Airbnb. You may also ask questions to learn more about your guest and their preferences. This information will help you feel more confident about hosting them and take some steps to offer them a more personalized experience.  

To help you get an idea of what to write in this Airbnb message, here is a pre-booking message example:

Hi {Guest first name},

Thank you for choosing to book {Property name}. My name is {Host name}, and I’ll be your host during your stay.

I would like to know you a little better, so I’d appreciate it if you would take a few minutes to answer some questions. This will help me make your stay even better.
● What is the purpose of your trip?
● What time do you plan to arrive for check-in?
● Do you have any allergies or intolerances that I should be aware of?
● Do you have any preferences for coffee, tea, or any other amenity?

Please let me know if you have any questions and if there’s anything I can do to make your stay more memorable.

Looking forward to welcoming you to my home.
{Host name}

Airbnb pre-booking message is just one of the numerous messages you must write for each booking to communicate with travelers. Constant guest messaging can take a lot of time, especially if you have several rental properties. So it makes sense to create a STR message flow using templates of essential messages, such as booking confirmation, welcome, check-in, check-out, and more.

But although pre-written templates can simplify guest communication, you still need to send them each time a guest books your property. Besides, sending generic messages is not a very good idea, so you’ll need to modify each template manually for each guest to make your message more personal.

This is where automation comes in handy. Using vacation rental software like, you can build an automated message flow to communicate with guests at clearly defined moments throughout their booking and stay.

Have conversations with your guests even when you sleep.

We will detect questions and answer on your behalf; send fully custom messages triggered by events, and much more!

With Hospitable, you can create messaging rules for triggers and take advantage of shortcodes that allow you to dynamically insert data into your messages to make them more personalized. also integrates with ChatGPT to help you reply to unusual questions.

With AI-powered messaging, Hospitable can automate 90% of conversations for you so your guests will always receive the necessary information when needed. This way, you can streamline your hosting process, ensure excellent communication during the entire guest journey, and provide an exceptional experience to make your guests happy.


Airbnb Messages: Communication that Builds Rapport

There are some very practical steps you can take to make sure your communication is on point.
So what can you do to build rapport more effectively and improve your chances of getting good communication reviews? Let’s find out, shall we?

Airbnb check-in instructions

Airbnb Check-in Instructions: Tips on How to Delight Your Guests

Your guests’ check-in sets the tone for their entire stay. If this process is stress-free and smooth, it can help lead to positive reviews. Find out how to create check-in instructions for your short-term rental and make the check-in process smooth for you and your guests.

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