Airbnb Luggage Storage Challenges: How to Help Your Guests

Airbnb Luggage Storage

By The Hospitable Team

Staying at Airbnb is a great way for travelers to explore the world while having all the comforts of home and living like a local during their trips. But unlike hotels, short-term rentals usually don’t have options for luggage storage, which makes things a bit more complicated.

Unfortunately, flight times and Airbnb schedules rarely coordinate, and there is nothing more exhausting for guests than dragging their luggage around town before checking in. So what should you do when a guest wants to drop off their luggage before check-in or after the check-out time?

In this blog post, we’ll talk about how you, as a host, can help your guests with Airbnb luggage storage so they can make the most of their travel without dragging their bags.

You may also want to check out our article to learn about Airbnb signs that you need to have at your property to provide a smooth experience for your guests and help them navigate your home. 

Airbnb Luggage Storage Options

If you help your guests with storing their luggage when they arrive too early to check into your Airbnb, this will solve a huge problem and make them feel cared for. Your guests will see that you’re ready to go the extra mile to exceed their expectations, and they will leave you positive reviews that can help you win more bookings and make more money.

If you use vacation rental software like Hospitable to automate the management of your STR properties, it will be easier to ensure your guests have a first-class experience. With Hospitable, you can set your vacation rental business on autopilot and save time and money.

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Here are a few solutions you can try when your guests ask if they can leave their luggage at your home or apartment.

Just store it

Storing the bags in your Airbnb won’t be a problem if you have a flexible schedule and a storage space. If your Airbnb permits it, you can set aside an area, for example, a garage or a spare room, for storage that your guests can use.

And if you hire professional cleaners to clean your rental between guest stays, you can also use their schedule to your advantage. You may ask the cleaners if they wouldn’t mind taking in any luggage that guests need to store. Then, you won’t have to do anything extra yourself and will be able to provide your guests with a convenient storage option.

Direct guests to the closest luggage storage location

It’s a good option if you don’t want to get a headache trying to figure out how to fit everything into your turnover schedule or don’t have a storage space onsite. You can use one of the on-demand luggage storage services that allow travelers to store their luggage at local businesses.

Different luggage storage companies partner with local coffee shops, cafes, restaurants, clothing stores, and other businesses around many cities to create storage spots. Travelers can conveniently drop off their bags there via their app for a reasonable price.

These companies have many locations across cities, so potentially, you can easily find storage right around the corner from your Airbnb rental. And if you do this regularly, they may offer coupon codes to share with your guests. Then, your guests can save on their luggage storage costs, and you’ll earn a commission.

You may share the coupon codes in your welcome message or when responding to messages where a guest asks you for an early check-in or late check-out, and you cannot handle their request.

Communication with guests via messages is an important aspect of hosting. But it’s very time-consuming if you manually type each message to your guests. A smarter approach is to automate guest communication using vacation rental software like Hospitable.

Have conversations with your guests even when you sleep.

We will detect questions and answer on your behalf; send fully custom messages triggered by events, and much more!

Offer early check-in as upsell

If you can accommodate early check-ins and late check-outs, you can offer these options as upsell when your guests need a place to store their luggage and request you about it. It’s a great way to help your guests solve their Airbnb luggage problem and make some extra money simultaneously.

If you use Hospitable, you can set up our system to automatically accept or deny requests about early check-ins and late check-outs, depending on your calendar availability. You just need to set custom codes for specific conditions and create rules for answering guest messages with early check-in and late check-out questions. Then, the system will automatically select the relevant answer to your guest’s request based on your calendar.

Final Thought

As a host, you want to provide the best customer service possible to ensure your guests have a memorable experience. You may offer them Airbnb luggage storage so they can explore the city bags-free. But if you can’t store their bags yourself, you can refer your guests to storage services or recommend app-based solutions.

And if you can organize solutions of good value, your guests will surely appreciate them and leave you 5-star reviews. This way, you can increase your chances of getting the Airbnb Guest Favorite badge and benefit from enhanced visibility by attracting more guests.

You may also want to check out our blog article to find tips on ensuring a steady income stream during the Airbnb slow season.

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Hospitable Tip: How to Automatically Upsell Late Check-outs and Extra Nights

One of the ways short-term rental owners make extra income is by upselling. A host in Miami recently shared with us that they make at least $100 per month extra with almost no effort.
A useful feature of hospitable that might not be immediately obvious is that you can automatically ask your guests if they’d like to stay an extra night, or you can offer them a late check-out for a fee.

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