Airbnb Check-Out Message: How to Get It Right

Airbnb check-out message

By The Hospitable Team

Airbnb check-out message is an essential step in a standard Airbnb message flow. It’s a friendly check-out reminder that should be sent the night before your guests are set to leave your vacation rental home. It’s also a great occasion to make sure your guests are leaving on a positive note.

Airbnb Check-Out Message: Tips and Example

The purpose of a check-out message is to inform your Airbnb guests of the check-out time and check-out instructions and to thank them for choosing to stay at your vacation rental property.

You can include a list of things your guests should do before they leave and ask them to send you a message once they have checked out so you can notify your cleaners.

You can also use a check-out message to ask your guests to leave you a review and let them know you would love to have them as guests again in the future.

It’s best to send this message the night before the scheduled check-out so your guests have enough time to read it. 

Here is what your Airbnb check-out message may look like.

Hi {Guest first name},

Thank you so much for choosing to stay at {Property name}. It was such a pleasure hosting you, and I hope you had a great time here and enjoyed your stay.

This is just a quick reminder that check-out is tomorrow {check-out date}, any time before {check-out time}.

Before you go, please could you kindly
● Take the trash out to the bins by the garage
● Turn off all the lights and appliances
● Close all open windows and lock all doors

Please let me know if you have any questions about checking out or if there’s anything else I can do.

I would be grateful if you could take a moment to write a review about your stay.

Have a safe trip back home.

Thanks again.
{Host name}

Effective and consistent communication with guests via messaging from the moment they make a booking inquiry till after they check out is the best way to improve their experience and stand out as an Airbnb host.

Still, if you do everything manually, it’s very challenging to create so many messages for each booking and ensure they are sent at the right time. But if you opt for vacation rental software like Hospitable, you can use AI-powered automated messaging to ensure fast and clear communication with each guest.

Have conversations with your guests even when you sleep.

We will detect questions and answer on your behalf; send fully custom messages triggered by events, and much more!

We’ve created a few options of graphical check-out instruction templates that you can download to your device and attach to messages with guests.

Airbnb check-out instructions template v2

With Hospitable, you can create automated message flows and set up messaging rules for dozens of triggers, allowing our system to send messages to your guests at clearly defined moments. Using shortcodes, you can also add a personal touch to your automated message flows. This way, you can reduce your workload and ensure perfect communication at every stage of the guest journey.

By providing quick, personalized answers to travelers’ questions and being proactive in conversations, you’ll demonstrate that you care about their needs and do your best to make them happy. Your guests will appreciate your efforts and are likelier to leave you positive reviews that will help you win more bookings and build a profitable Airbnb business.


Airbnb Messages: Communication that Builds Rapport

There are some very practical steps you can take to make sure your communication is on point.
So what can you do to build rapport more effectively and improve your chances of getting good communication reviews? Let’s find out, shall we?

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