By The Hospitable.com Team
Airbnb check-out instructions are all about keeping your guests informed about things they need to do before leaving your rental property. Some hosts ask guests to lock the door and enjoy their journey home. But others leave detailed instructions for tidying up.
There are no strict rules about what to include in your instructions. But whatever your hosting style, you should make sure you communicate your expectations for guest check-out and be specific. It’s vital for ending their stay on a positive note.
If you are not sure what to include in your Airbnb check-out instructions, you’ll find some useful tips in this article. Follow them to ensure a stress-free check-out.
If you are new to hosting on Airbnb, you may also want to explore our Airbnb host checklist.
Recommended Airbnb Check-out Time
There are no set standard check-in or check-out times. Airbnb hosts can decide their own check-out time and specify it in the listing description. You are free to choose the time that works best for you because, after all, it’s your rental property.
But you should keep in mind that guests are traveling around the clock 24/7, so it’s important to ensure that your check-in and check-out times are reasonable and flexible. That’s paramount to a great guest experience, so many Airbnb hosts offer their guests a self-check-in process.
Being flexible with your Airbnb check-out time by even up to 3 hours, either way, could mean the difference between the guest making a reservation with you or not. But no matter what, communication is key, and if you feel uncomfortable with a guest request at any point, you have full discretion to decline it.
You should set a check-out time that provides maximum flexibility and convenience to your guest but with minimal inconvenience and impact to you.
You need time to clean up your place before your next guest arrives (you may need to use our cleaning checklist to keep your property guest-ready). But if your previous guest isn’t checking out on time, you won’t have enough time to do everything you need to do.
Still, there are recommended check-in and check-out times. If no check-out time was specified on your Airbnb listing, then the default check-out is 11:00 am (local time).
Airbnb Check-out Message: When Should You Send It to Your Guests?
Even if you’ve provided detailed check-out instructions on your listing and/or in your Airbnb house manual, it’s a good idea to communicate the must-dos at least the day before. This way, they will have enough time to read your Airbnb check-out message and follow your instructions.
When people are on vacation, they are typically busy enjoying their stay and don’t keep track of time. They may not think to look at check-out details in the description of your listing or the house rules until the morning of their departure.
If you send them a reminder the day before and be clear about the check-out time, your guests are more likely to follow the instructions and be out of the door in time. Just try to sound as friendly and hospitable as you can.
Check-out messages automated!
Airbnb Check-out List: What to Include?
Here’s everything you may need to include in your check-out instructions:
- Be clear about your check-out time. A late check-out can interfere with your next reservation, especially if you have back-to-back bookings.
- Tell your guests where they should put the bed sheets and dirty linens (towels and kitchen rags) before leaving.
- Remind them to put their dishes in the dishwasher if applicable. Ask your guests to put all disposable utensils in the garbage.
- Also, remind them to turn off the lights, thermostat, and AC to avoid unnecessary energy costs.
- Remind your guests to shut all the windows.
- Tell guests how to lock your home or apartment and let them know where to leave the key.
If you charge a cleaning fee, don’t demand too much from your guests. You may want to avoid such demands as stripping the beds, putting all dishes in the dishwasher, taking out the trash, and more. In that case, you should keep your Airbnb check-out list of instructions minimal.
The check-out message is an important step in a standard message flow, and you’ll never miss it if you use Hospitable.com. Our tool will help you automate routine tasks and manage your listings on multiple platforms more efficiently.
All your STR business in one convenient window
Start today with a 14-day free trial.
Different hosts have different requirements when it comes to Airbnb check-out instructions. Just make sure you communicate your expectations the day before by sending a reminder about the check-out time and any instructions in your message. You should also emphasize the importance of checking out on time by explaining why.
Don’t make your list of instructions too long—include only essential information. And don’t forget to ask your guests to send you a message after they’ve checked out so you can notify your cleaning team and start preparing for your next guests.
Hospitable Tip: Answer Early Check-In and Late Check-Out Requests Automatically, Depending on Calendar Availability
So if you can allow early check-in and late check-out lossless, why not make your Airbnb guests happy? This approach will help you get more 5-star reviews and maximize your income. Besides, you can automate everything if you take advantage of a useful hospitable feature.
Providing your Airbnb guests with a great experience from start to finish is essential, so first of all, you should ensure a smooth check-in process. The best solution is to offer them self-check-in when guests can access your property using a key lockbox, smart lock, or keypad. Let’s see how to set up the self-check-in process.
One of the ways short-term rental owners make extra income is by upselling. A host in Miami recently shared with us that they make at least $100 per month extra with almost no effort.
A useful feature of hospitable that might not be immediately obvious is that you can automatically ask your guests if they’d like to stay an extra night, or you can offer them a late check-out for a fee.